Customer Planning Senior Manager

Location: London Central Office

ABOUT THE ROLE

Here at the John Lewis Partnership, we are looking for a Customer Planning Senior Manager. In this role, you’ll own the rolling customer plan, shaping how John Lewis brings its biggest customer and business priorities to life through marketing. Working across brand, trading, category, media and channel teams, you’ll connect the dots, focus effort and investment where they can make the greatest difference, and give teams a clear plan to deliver. It’s a role with a broad view of the business and real influence over the marketing customers see throughout the year.

If you enjoy bringing clarity to complex plans, can confidently balance competing priorities and have line management experience, which is essential, this is the perfect role.

Salary - £55,500.00 - £88,500.00

• Expected salary up to - £75k depending on the experience you would bring to the role
• Contract type - This position is a Permanent opportunity
• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
• The Customer Planning team aim for around two to three days a week in the office to connect and on a more ad-hoc basis to attend key meetings.
• Location - This role is based at our London Head Office campus in Pimlico.
• Interview Dates - from week commencing 2/11/26