Location: London Central Office
ABOUT THE ROLE
Loyalty sits right at the heart of the John Lewis Partnership’s strategic future, and this is your opportunity to drive how millions of customers experience John Lewis and Waitrose every single day. We are seeking a proactive, collaborative Senior Loyalty Operations Manager to manage the end-to-end operational delivery of the current programme and develop future operational efficiency.
Loyalty is a key part of the business strategy and you will be part of a team ensuring the smooth operational delivery of all new capability and propositions and ongoing operational running of existing benefits of the scheme, whilst ensuring our stores, contact centres, and back-end processes are fully equipped for ongoing transformation. If you bring a proven track record of navigating fast-paced operational change, driving store-level engagement, and managing complex stakeholder networks to get things done, we want to hear from you.
Salary: £55,500.00 - £88,500.00 per annum dependant on skill and experience
Contract type: This is a fixed term contract opportunity until January 2028
Hours and location of the role
- 35 hours per week
- Your home location will be our London, Pimlico Head Office
- This is a hybrid working role. The expectation is a minimum of 3 days per week in the office as team collaboration is critical in this role - core days are Wednesday and Thursday with the third day flexible dependant on projects and team meetings
Job description provided by John Lewis.
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