John Lewis Retail & E-commerce

Product Manager - Digital Partner AI Powered Service

London, United Kingdom In person Full-time

Location: London Central Office

ABOUT THE ROLE

  • Here at John Lewis, we have always been known for market-leading service, and for Partners on the shop floor who know their stuff and genuinely want to help and support customers.
  • We are looking for a Product Manager - The Digital Partner- who brings that same expertise to customers online and on our app.
  • It's an AI-powered assistant that helps customers find the right product, answers their questions with the confidence of a Partner who knows the range, and supports them after they've bought, from tracking an order to sorting a return.
  • It's new for the Partnership, it's high profile, and we're now moving from a working proof of concept to a product our customers will use every day.
  • Salary Band - £64,500 to £96,000

Job description provided by John Lewis.
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