Product Delivery Manager - Voice User Acceptance Testing (UAT)

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Voice User Acceptance Testing (UAT) Center of Excellence (COE) team, you will partner with the Product teams to develop, customize, and drive User Acceptance Test strategy that will deliver products that meet customer expectations and result in realizing the planned business value. The UAT team is focused on end-to-end testing through the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly driving toward product excellence.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

Managing the UAT practice for a significant project portfolio

Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development

Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications

Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas

Creating common business specific quality measurement frameworks and tracking improvement against these metrics

Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience

Should be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

You are a self-starter with in-depth, hands-on experience driving end to end testing processes

You are also an experienced manager of managers with a passion in talent and career management

5+ years of experience in a UAT or Quality Assurance leadership and people management role

Direct global people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback

Able to successfully multi-task across tactical and strategic initiatives

Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader

5+ years of experience or equivalent expertise in product delivery or a relevant domain area

Demonstrated ability to execute operational management and change readiness activities

Strong understanding of delivery and a proven track record of implementing continuous improvement processes

Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
• Experience in testing frameworks across industries that directly relate to banking or financial services being preferred
• Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner
• Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
• Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience preferred