Product Director, Agentic Commerce Trust & Identity-Payments-Executive Director

The Payments & Global Banking Chief Data & Analytics Office (CDAO) is helping JPMorganChase to be one of the world's leading data- and AI-enabled financial services firms. We partner across business, product, and technology teams to build the trusted data foundations, AI capabilities, and platforms that power growth, improve client experiences, and accelerate innovation across Payments and Global Banking. Our teams are shaping the future of financial services through AI-powered products, agentic experiences, intelligent workflows, and next-generation operating models that transform how work gets done.

By bringing together expertise from across the Commercial & Investment Bank, we scale innovation, drive commercialization, and unlock the value from our data ecosystems.

As a Product Director, Agentic Commerce Trust and Identity Solutions in JPMorgan Payments CDAO, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

Plans and owns the development of agentic commerce trust products that help consumers, merchants and their agents move money safely, securely, quickly and cheaply

Develops build – partner – buy strategies to ensure we have the best end-to-end solutions for our clients

Oversee the product roadmap, vision, development, execution, risk management, and business growth targets for agentic commerce and payment products

Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth

Partners with engineering, risk, compliance and other teams to create buy-in and launch enterprise-ready solutions

Builds, coaches and mentors the product team on best practices including AI-forward working, prototyping and analytic strategies

Owns product performance and is accountable for investing in enhancements to achieve business objectives

Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

10+ years of experience or equivalent expertise in product management

Experience in building and leading a team of product managers

Strong background in risk, identity, and trust

Extensive knowledge of the product development life cycle, technical design, and data analytics

Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Familiarity with agentic protocols and know-your-agent strategies
• Deep knowledge of the trust, privacy and security needs of mid-market and enterprise customers
• Experience with both B2B and B2C products, with b2b more in-focus for this role
• Knowledge of how trust and identity systems feed into anti-fraud solutions
• Exposure to international markets from a trust standpoint
• Track record of building, evaluating and using agents for personal or professional use

FEDERAL DEPOSIT INSURANCE ACT

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.