Infrastructure Engineer II - Branch Workplace Tech

With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.

As an Infrastructure Engineer II at JPMorganChase within the Consumer and Community Banking Branch workplace technology product area, you develop knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Through this work you begin to apply your proficiency in a single application or a hardware device or technical methodology.

Job responsibilities

• Applies technical knowledge to assignments with a defined scope, including testing infrastructure performance, verifying requirements were met, and collecting and analyzing monitoring data in test and production through completion
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and documentation (e.g., summarizing monitoring findings), validating outputs and handling data according to sensitivity and security requirements.
• Carries out day to day work assignments with some guidance and within documented parameters, developing considerations for upstream and downstream data and systems or technical implications
• Escalates issues to appropriate leadership
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and documentation (e.g., summarizing monitoring findings), validating outputs and handling data according to sensitivity and security requirements.
• Required qualifications, capabilities, and skills
• Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before use, escalating when uncertain and following security and data handling expectations.
• General knowledge of one specific infrastructure technology and moderate proficiency in relevant scripting languages
• Experience with cloud technologies (ability to operate in and migrate across public and private clouds)
• Basic technical knowledge across additional technical domains, including basic data fluency and automation knowledge
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before use, escalating when uncertain and following security and data handling expectations.

Preferred qualifications, capabilities, and skills

• Proficient with windows OS, physical/virtual/container environments, power-shell scripting, configuration and monitoring
• Proficient with Mobile devices, platforms and technologies
• Experience with Branch banking business is preferred
• Individual should be a quick learner and must have an ability explore automation opportunities within different stage of Branch pilot change validation or certification life cycle using AI
• Intermediate level proficiency with SRE tools (Splunk, Dynatrace etc.) is required
• Ability to apply SRE skills to capture KPI metrics and provide engineering insights to complex performance issues is a bonus
• Collaborates with cross-functional teams and communicates in effective and timely manner