Build the next generation of customer experiences by turning emerging technology into real-world impact. Join a team that tackles high-priority initiatives and helps leaders make clear, data-informed decisions. You’ll work across functions to identify opportunities, measure value, and shape plans that improve how customers are served. If you enjoy structured problem-solving and fast-paced collaboration, this role offers meaningful visibility and growth.
Job summary
As a Strategy Senior Analyst in the AI Journey Transformation team, you will support a portfolio of strategic initiatives through rigorous analysis, structured problem solving, and clear, executive-ready communication. You will collaborate with partners across digital, product, analytics, and operations to identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. You will translate complex data and processes into actionable insights that improve end-to-end customer journeys.
Job responsibilities
- Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail
- Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations
- Map current-state customer journeys and processes, identify friction points, and help define future-state improvements
- Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready outputs
- Analyze and present findings, including impact sizing, business case modeling, and key performance indicator (KPI) frameworks
- Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction
- Research competitors and industry trends using public sources to inform strategy and recommendations
- Develop executive-ready presentations and supporting materials for stakeholder reviews and leadership readouts
- Monitor technology trends (including artificial intelligence) and share concise insights with the broader team
- Maintain workplans, track decisions and risks, and coordinate inputs across partners to support on-time delivery
- Required qualifications, capabilities and skills
- At least 2 years of relevant experience in strategy, consulting, banking or finance, analytics, product strategy, or a corporate strategy/strategic initiatives function
- Experience supporting customer journey, servicing, and/or operations topics through work experience, internships, or project work
- Demonstrated ability to apply quantitative approaches, including impact sizing, return on investment analysis, scenario analysis, and business case development
- Strong written and verbal communication skills, with the ability to translate analysis into clear takeaways for stakeholders
- Strong collaboration skills and comfort working in cross-functional teams
- Proficiency in presentation development (PowerPoint) and analytical tools (Excel)
- High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment
Preferred qualifications, capabilities and skills
Exposure to digital product, process improvement, journey optimization, and/or AI transformation through academic, internship, or professional experience
Experience in financial services
- Familiarity with analytics concepts, including KPIs, experimentation, and funnel or journey metrics
- Bachelor’s degree preferred; advanced degree a plus
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Experience developing operating model and go-to-market recommendations for cross-functional initiatives
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
Job description provided by JPMorgan Chase.
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