Head of Commercial Banking Payments Events, Executive Director

Join a high-visibility team shaping how we engage clients and prospects across North America. You’ll partner with senior leaders to design standout experiences, scale what works, and use data and technology to continuously improve outcomes.

As a Head of Commercial Banking Payments Events (Executive Director) in Commercial Banking Payments, you will set the North America strategy and oversee delivery for a portfolio of client events, executive engagements, and third-party sponsorships. You’ll advise senior stakeholders, elevate program content and experience design, and build measurement discipline that ties activity to business impact. You’ll also lead and develop a small, high-performing team while partnering closely with Finance & Business Management (F&BM) and cross-functional colleagues to manage budget, performance insights, and operational excellence.

Job Responsibilities

• Set the North America Commercial Banking Payments events strategy aligned to business priorities and client/prospect engagement objectives
• Advise senior executives and partners, providing clear counsel and recommendations across diverse stakeholder groups
• Lead end-to-end delivery of a portfolio of events, executive engagements, and partner-led programs across North America
• Own portfolio financial management, including budget planning, forecasting, tracking, and reporting
• Define success metrics and key performance indicators, and use analytics and AI-enabled tools to measure outcomes and improve return on investment
• Design flagship program experiences, including content strategy, agendas, speaker strategy, messaging, and attendee journey
• Evaluate third-party sponsorship and partnership opportunities for strategic fit, value, and measurable impact
• Negotiate and manage sponsorship and vendor relationships to ensure performance, quality, and commercial rigor
• Lead and develop a team of approximately 2–4 professionals, fostering strong coaching, accountability, and growth
• Coordinate effectively with matrixed partners, production teams, and external vendors to deliver consistent execution
• Ensure operational excellence across concurrent programs through strong project plans, timelines, staffing, and logistics oversight
• Required Qualifications, Capabilities, and Skills
• 15+ years’ experience leading a portfolio of complex events, executive engagements, and/or sponsorship programs end-to-end (strategy through delivery)
• Demonstrated ability to influence senior stakeholders and manage cross-functional partnerships across multiple teams and geographies
• Experience using measurement, analytics, and AI/technology tools to drive insights, efficiency, and program optimization
• Strong capability in budget ownership, forecasting, and performance reporting for multi-program portfolios
• Excellent skills in program leadership and operational rigor across multiple concurrent workstreams
• Proven people leadership experience, including coaching and developing high-performing teams
• Ability to travel approximately 20–25% with occasional off-hours commitments

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree
• Industry experience in financial services, payments, or commercial banking
• Experience building differentiated event and sponsorship programs within a large, global organization
• Strong negotiation experience with third-party partners and vendors
• High proficiency in Microsoft Excel, PowerPoint, and Word, plus familiarity with CRM and event technology platforms and AI tools