Commercial Card Fraud Prevention- Associate

Commercial Card Fraud Prevention is a customer-centric organization focused on high-quality client interactions and service. As a Fraud Manager, you will lead fraud prevention operations supporting Commercial Card and Prepaid clients when JPMorganChase identifies potential unauthorized activity. You are accountable for operational performance, fraud loss management, escalation oversight, and maintaining a strong risk and control environment. You will drive disciplined management routines—including Monthly Business Reviews (MBRs)—and partner with senior stakeholders to deliver measurable outcomes across service, quality, efficiency, and loss results.

Key Responsibilities

• Provide operational leadership for Commercial Card and Prepaid Fraud Prevention, ensuring timely, accurate, customer-focused case handling in a high-volume environment.
• Lead and develop people through coaching, performance management, engagement, succession planning, and talent development.
• Own performance management routines across service levels, productivity, quality, and escalation turn-around time; ensure consistent execution and accountability.
• Manage Fraud Loss and controls oversight, identify loss drivers, conduct trend and root-cause analysis, drive remediation action plans, implement controls/process improvements, and validate sustainable results through governance and monitoring.
• MBR Creation & Presentation: develop executive-ready scorecards/trend narratives, risks/issues, and action plans; present to leadership and drive follow-through on decisions and commitments.
• Oversee client escalations and high-impact issues with clear ownership, communication, documentation, closure, and sustainable fixes.
• Drive continuous improvement and change execution (process redesign, SOP governance, controls strengthening, efficiency initiatives).
• Partner cross-functionally (Operations, Product, Technology, Risk/Compliance) to resolve systemic issues and improve end-to-end processes.
• Ensure audit readiness and strong issue management aligned to a robust risk and control mindset.
• Reinforce Chase Operating Principles and a culture of accountability and client-first service.

Required Qualifications

• Demonstrated management experience leading teams and/or leaders in operations, fraud, risk, or client service environments.
• Strong ability to manage performance using metrics, routines, prioritization, and stakeholder alignment in a high-volume setting.
• Proven analytical skills (trend analysis, root-cause analysis) translating insights into measurable action plans, including loss-focused initiatives.
• Experience creating executive-ready materials and presenting business performance updates (MBRs or similar).
• Strong written/verbal communication skills; ability to influence senior stakeholders and drive decisions.
• Proficiency in Microsoft Office (Excel required; PowerPoint and SharePoint strongly preferred).
• Ability to lead through change and drive consistent execution across multiple workstreams.

Preferred Qualifications

• Commercial Card and/or Prepaid, fraud /operations experience, including escalation management and case tracking disciplines.
• Experience leading loss reduction initiatives and/or control enhancements tied to measurable outcomes.
• Experience partnering with Technology, Product & highly matrix teams to address systemic drivers and improve tools/processes and create efficiencies.