Unleash your expertise in small business product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate on the Business Banking Relationship Benefits team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Consider and plan for upstream and downstream implications of new product features on the overall product experience
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers
- Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
- Write requirements, epics, and user stories to support product development
- Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines
- Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback
- Required qualifications, capabilities, and skills
- Formal training or certification on product engineering concepts and 3+ years applied experience
- Basic knowledge of the product lifecycle: discovery, design, build, test, and measure
- Developing knowledge of data and analytics
- Proficiency in Microsoft applications and practical experience with large language models and AI-assisted tools
- Strong written and verbal communication skills, including the ability to present to leaders and business partners
Preferred qualifications, capabilities, and skills
- Knowledge of frontline branch sales or service-support practices and procedures
- Familiarity with bank products and services, systems, and processes
- Experience working in an agile product development environment
- Ability to synthesize customer insights and market data into actionable product recommendations
Job description provided by JPMorgan Chase.
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