Lead Business Proces Owner (BPO) Commercial (m/f/d)

• Location: Woerden
• The Lead BPO Commercial ensures that the commercial process landscape is designed, built and adopted as one integrated customer journey, from first lead to cash received and service issue resolved.
• The role is the business counterpart to the programme's solution and delivery leads. It turns the commercial strategy into a harmonised, standard-based S/4HANA process model and makes sure the business is ready to run it on go-live.

Core mandate

• Steer and control the L2O, O2C and I2R streams on scope, quality, timeline and business readiness.
• Own end-to-end process integrity across the three streams and their hand-offs to Finance and Operations
• Drive a fit-to-standard, clean-core approach and challenge deviations from SAP standard.
• Represent Commercial in programme governance and escalate where business decisions are needed

Your tasks

Steering and control of the commercial streams

• Lead the BPOs of L2O, O2C and I2R as a team; set priorities, align plans and resolve conflicts between streams in alignment with the Program Management
• Track progress, quality and risks of each stream against the integrated programme plan; report status to programme management.
• Manage commercial scope: assess change requests for business value, cost and impact on timeline and other streams.
• Escalate issues, resource gaps and decision needs early and with a clear recommendation.