Application Analyst

Location: Kraków

Posting Type

Remote

Job Overview

WHO WE ARE

Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial.

The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.

WHAT WE DO

The Application Analyst is the entry point into Relativity's technical career ladder for Product Support — a highly technical, platform-troubleshooting role, not a call-center position. Application Analysts diagnose and resolve incidents on the RelativityOne / Relativity Server platform for a mix of technical and non-technical customers, working within an assigned product vertical (e.g., Core Review, Search & Analytics, Processing & Imaging, Data Transfer, Platform & Infrastructure).

ABOUT THE ROLE

This role is designed for someone early in a SaaS technical-support career who is building foundational skills in SQL, Windows/networking fundamentals, and the Relativity platform itself, while developing the judgment to know when to resolve independently and when to escalate. Application Analysts work high ticket volume with close adherence to documented procedures and Service Level Agreements (SLAs), and rely heavily on the team's knowledgebase, swarming channels, and senior technicians for guidance on anything outside known patterns.

Job Description and Requirements

WHAT YOU’LL DO

Additional Locations: Katowice, Bydgoszcz, Bialystok, Wroclaw, Warsaw, Gdansk, Łódź, Poznan