Hardware Specialist

Position Overview

You love technology and want to use your passion and expertise to help guide our clients to get the best solutions for their needs—workstations, laptops, monitors, servers, firewalls, switches, wireless access points, UPS, line of business applications, etc.

Your job will break down into three (3) key roles:

• Quoting – 75%

• Send requested hardware/software quotes to clients within 1 business day of inquiry
• Work with Account Managers to follow up and help close pending quotes
• Monitor quality and cost of products being sold, and make recommendations accordingly to sales and service team
• Research new and innovative products/solutions relevant to Keeran Network’s service offering

• Purchasing – 20%

• Work with vendors to negotiate the best price possible
• Ensure hardware and software is purchased in a cost-effective manner to meet client deadlines and allow the service team sufficient time to configure and deploy
• Proactively communicate estimated time of arrival (ETAs) to both the service team and the client
• Maintain consistency of item codes and descriptions across our software tools: QuoteWerks, ConnectWise, and QuickBooks
• Timely return/exchange of defective products (RMAs)
• Inventory control, both within the physical office and in ConnectWise and QuickBooks

• Vendor Management – 5%

• Keeran Network will provide a list of default vendor accounts; however, you are not limited to the existing vendors if more desirable options exist
• Develop relationships with vendors and suppliers to improve Keeran Networks purchasing power
• Ensure any required vendor reporting (e.g. vmWare, Microsoft SPLA, Digium, etc.) is completed on time
• Research best pricing as client liaison to vendors
• Keep on top of vendor incentive programs / ways to increase margins

Professional Qualifications

Experience in the computer services industry

Well-developed interpersonal customer service and relationship building skills

Familiar with Microsoft Word, Excel, and Outlook

Personal Attributes

• Good oral and written English-language skills
• Strong organizational and time management skills
• An ability to work independently with minimal supervision
• The ability to work under pressure and to prioritize work effectively
• Attention to detail
• Self-motivated, energetic and reliable with a positive disposition
• An acceptance of, and commitment to work according to, the organization’s policy
• NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.