Consultant principal en comptes - Sr. Account Consultant

Location: Canada-Quebec-Montreal 1000 Sherbrooke Street

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Notre consultant principal en comptes est responsable de

• Servir de point de contact principal avec Kelly Services pour les clients existants dans la grande région de Montréal.
• Identifier des occasions de renforcer le partenariat et d’élargir l’offre de Kelly auprès des clients existants.
• Servir de premier point d’escalade pour résoudre tout problème lié aux clients.
• Servir de premier point de contact pour le personnel de Kelly affecté à des missions chez nos clients.
• Visiter régulièrement les clients en personne pour établir des relations et des partenariats significatifs.
• Coordonner avec les autres équipes de Kelly les efforts de recrutement.
• Fournir des orientations générales et des recommandations pour améliorer le service auprès de la clientèle prescrite.
• Gérer les demandes quotidiennes de compte, les modifications de personnel et les opérations flexibles.
• Coordonner l’intégration, y compris l’accès aux feuilles de temps et à la formation.
• Collaborer avec les responsables de comptes et les recruteurs sur les cycles de vente et les nouvelles opportunités d’affaires.
• Fournir un soutien pratique en recrutement au besoin.
• Soutenir une petite équipe en croissance au fur et à mesure du développement du marché de Montréal.

Compétences, connaissances et expériences essentielles

• Minimum de 5 ans d'expérience dans l'industrie du recrutement (y compris le recrutement, la gestion de comptes et le suivi des talents) - requis
• Bilingue français et anglais - requis
• Expérience en milieu de travail pour le personnel industriel léger
• Esprit orienté solutions avec de bonnes compétences en communication
• Capacité démontrée à travailler de façon autonome dans une équipe de type start-up

Our Sr. Account Consultant is accountable for

• Act as the primary point of contact with Kelly Services for existing customers in the greater Montreal area.
• Identify opportunities to further the partnership and expand Kelly’s offering within existing customers.
• Act as the first point of escalation in resolving any customer-related issues.
• Act as the first point of contact for Kelly talent placed on assignments at our customers.
• Routinely visit customers in person to drive meaningful relationships and partnerships.
• Coordinate with other teams at Kelly to organize recruiting efforts.
• Provide overall direction and recommendations on service improvement within the prescribed customer base.
• Handle daily account requests, staffing modifications, and flex operations.
• Coordinate onboarding, including timesheet and training access.
• Partner with Account Executives and recruiters on sales cycles and new business opportunities.
• Provide hands-on recruiting support when needed.
• Support a small, growing team as the Montreal market develops.

Essential Skills, Knowledge & Experiences

• Minimum 5+ years of staffing industry experience (including recruiting, account management, and talent care) - required
• Bilingual fluency in French and English - required
• Experience working within a light industrial staffing operation
• Solutions-oriented demeanor with strong communication skills
• Proven ability to operate independently in a start-up team environment

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.