Cash Application Specialist

Key Roles & Responsibilities Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately. Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly. Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items. Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.

Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly. Initiate SEPA and BACS Direct Debit collections in line with agreed processes. Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate. Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.

Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements. Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries. Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions. Identify root causes of recurring issues and support process improvement and automation initiatives.

Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects. Skills, Knowledge & Experience 3+ years’ experience in Cash Applications Good understanding of accounting principles, cash allocation, reconciliations, and financial controls. Strong numerical and problem-solving skills with excellent attention to detail. Ability to investigate discrepancies and take ownership through to resolution.

Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines. Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous. Strong communication and stakeholder management skills. Proactive approach to process improvement and automation. Proficient in spoken and written English.