Customer Success Manager (Japan)

TL;DR Kharon is seeking a full-time, Japan-based Customer Success Manager. This role is fully remote, with occasional regional travel. Bilingual fluency in Japanese and English is required. RESPONSIBILITIES Own and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for clients. Drive the full renewal lifecycle while identifying white-space opportunities to expand Kharon’s footprint within existing accounts.

Act as a bridge between the client and internal teams to resolve complex inquiries regarding Kharon’s data, platform functionality, and integration workflows. Partner with Sales, Product, and Research teams to translate client feedback into actionable product enhancements, ensuring Kharon’s roadmap aligns with market needs. Maintain an expert-level understanding of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver high-impact demonstrations.

Systematically track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum ROI for the subscriber. Conduct training sessions (webinars, one-on-one sessions) to educate clients on new features Monitor client usage patterns and behavior to identify opportunities for upselling additional products or services. QUALIFICATIONS + REQUIREMENTS 4+ years of professional experience in account management, customer success, or business development roles; Preferred direct experience within data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).

Must have bilingual proficiency in Japanese (Native/N1 level) and English (Business level). A demonstrated ability to navigate complex procurement processes and negotiate renewals/contracts effectively. Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions. Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.

Strong analytical and problem-solving skills; the ability to troubleshoot technical hurdles while maintaining a seamless "white-glove" client experience. A high degree of persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment. Familiarity with CRM tools (e.g., Salesforce) and the ability to quickly master sophisticated data-driven platforms. A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.

A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.