Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

Location: Remote - India

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

Ready to do your best work? Join us.

The Tier 2 Workday Technical Specialist is embedded within 1-2 client teams in a staff augmentation model, addressing intermediate Workday issues related to configurations and integrations. This role involves resolving escalated issues from Tier 1, performing root cause analysis, and escalating advanced issues to Tier 3 post-production consulting services teams. The ideal candidate is a skilled problem-solver with Workday experience, capable of delivering high-quality managed services and maintaining strong client relationships under the guidance of the Workday Managed Services Supervisor.

Responsibilities

• Serve as an embedded resource within 1-2 client teams, resolving intermediate Workday issues in modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
• Troubleshoot and resolve escalated issues, including intermediate business process configurations and basic integration problems.
• Analyze recurring issues to identify root causes and recommend client-specific solutions or process improvements.
• Escalate advanced configuration or integration issues to Tier 3 consulting teams with detailed documentation.
• Configure and optimize Workday business processes and reports to meet client requirements within the scope of Tier 2 support.
• Document solutions in the client’s knowledge base to support team efficiency and client self-service.
• Provide guidance and support to Tier 1 specialists embedded in the same client teams, enhancing their troubleshooting capabilities.
• Maintain strong client relationships through proactive communication and alignment with client expectations and SLAs.
• 2+ years of experience in Workday support, configuration, or administration, preferably in a consulting or managed services environment.
• Strong knowledge of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials) and intermediate configuration skills.
• Experience with Workday reporting, business process configuration, or basic integrations.
• Proficiency with ITSM tools (e.g., ServiceNow) and client-specific documentation practices.
• Analytical and problem-solving skills for addressing intermediate Workday challenges.
• Strong communication skills to engage with clients and collaborate with embedded team members.
• Ability to manage priorities across 1-2 client teams in a dynamic, client-facing environment.
• Ability to work shift times overlapping with EMEA and US time zones
• Additional Locations: Remote - Philippines