The QPR Program Administration & Operations Support Officer provides operational and administrative support for the Quality Performance Review (QPR) program. The role coordinates review activities, reviewer logistics, program documentation, dashboards, and collaboration tools to support the efficient delivery of multiple concurrent reviews.
The successful candidate will regularly apply problem-solving skills and interact with senior stakeholders across client-facing teams. Building strong relationships and maintaining effective stakeholder engagement are critical to success in this role.
-Develop and deliver analytical insights through quality indicators, performance reporting and stakeholder feedback analysis
-Create and administer Teams channels, questionnaires, answer sets, and review repositories.
-Manage access requests to review platforms, document retention systems, and collaboration tools.
-Schedule and coordinate kick-off meetings, training sessions, office hours, review check-ins, and closing meetings.
-Distribute review selections, notifications, surveys, and reminder communications.
-Monitor review progress, track completion milestones, and provide status updates to leadership.
-Support escalation and resolution of operational issues involving reviewers or engagement teams.
-Maintain program dashboards, trackers, reporting repositories, and review metrics.
-Archive completed reviews, remove access permissions, and ensure compliance with record retention requirements.
-Assist with continuous process improvement and automation initiatives.
•Qualifications: Graduate or a post graduate degree from Tier 1/Tier 2 institute
Job description provided by KPMG Global Services.
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