L&D operations

The Learning & Development Analyst enables effective, scalable and compliant learning operations through strong data discipline, financial oversight, governance and reliable program execution. The role supports enterprise-wide L&D reporting across Business Units and Central L&D, maintains dashboards, coordinates budget operations, supports audit and compliance requirements, and contributes to the seamless delivery of learning programs.

Key Responsibilities

• Learning Analytics, Dashboards & Reporting

• Consolidate and publish periodic L&D reports across all Business Units and Central L&D.
• Maintain learning dashboards and reporting repositories, including participation, completion, utilization, feedback, compliance and cost metrics.
• Validate source data, investigate variances and ensure accuracy, consistency and timely reporting.
• Support the definition and consistent application of learning metrics, data standards and reporting logic.
• Analyze trends and provide operational insights for leadership reviews, forward planning and decision-making.
• Partner with relevant teams to improve dashboard design, automation and adoption.

• L&D Budget & Financial Operations

• Support annual budget planning, periodic forecasting and ongoing tracking of L&D expenditure.
• Monitor budget utilization, actuals versus plan, commitments, accruals and cost allocation across Business Units and Central L&D.
• Maintain trackers for purchase orders, invoices, vendor payments and other learning-related expenses.
• Prepare budget reports and highlight variances, risks, pending actions and utilization trends.
• Coordinate with Finance, Procurement, L&D teams and vendors to support timely and accurate financial processing.
• Maintain appropriate financial records and supporting documentation for governance and audit requirements.

• Learning Governance, Compliance & Audit Support

• Maintain L&D governance documentation, SOPs, control records and evidence repositories.
• Coordinate data and documentation required for internal and external audits of the L&D function.
• Support monitoring and reporting of mandatory learning, CPE or other applicable compliance requirements.
• Perform periodic checks to identify data gaps, control exceptions and overdue actions, and escalate them appropriately.
• Support closure of audit observations and agreed remediation actions.
• Promote adherence to approved L&D policies, processes, data standards and documentation requirements.

• Learning Program Operations

• Coordinate end-to-end operational activities for classroom, virtual and blended learning programs.
• Manage learning calendars, nominations, registrations, attendance, pre-work, feedback and post-program requirements.
• Coordinate with facilitators, Learning Business Partners, Solution teams, HR teams, venues and external partners.
• Provide on-ground or virtual support and ensure programs are delivered against agreed timelines and quality standards.
• Manage learner and stakeholder queries, with timely resolution or escalation.
• Support clear and timely learner communications across the program lifecycle.

• Learning Technology & Data Administration

• Administer learning offerings, cohorts, attendance, completions and related records on the LMS, LXP and other learning platforms.
• Support data uploads, reconciliations, corrections and periodic quality checks.
• Resolve basic platform queries and coordinate recurring system issues with relevant teams.
• Support testing and implementation of enhancements, integrations and digital learning solutions.
• Maintain data confidentiality and follow applicable data management requirements.

• Vendor & Partner Coordination

• Coordinate vendor onboarding, documentation, scheduling, deliverables, invoicing and payment follow-up.
• Monitor vendor deliverables and adherence to agreed timelines and service levels.
• Maintain vendor records, contracts-related documentation and performance inputs.
• Work with internal and external partners to resolve operational dependencies and exceptions.

• Process Excellence & Stakeholder Management

• Identify opportunities to simplify, standardize and automate L&D processes and reporting activities.
• Maintain process documentation, templates, trackers and knowledge repositories.
• Support implementation of process improvements and monitor the resulting operational benefits.
• Build strong working relationships through responsiveness, accuracy, ownership and proactive communication.
• Contribute to governance forums, operational reviews and continuous improvement initiatives.

Key Success Measures / KPIs

• Accuracy, completeness and timeliness of enterprise L&D reporting and dashboards.
• Budget tracking accuracy, forecast visibility and timely closure of financial actions.
• Audit readiness, quality of supporting evidence and closure of compliance actions.
• Program execution within agreed timelines and service levels.
• Learning data quality and reduction in errors or rework.
• Timeliness of learner, vendor and stakeholder coordination.
• Process improvements, standardization and automation delivered.
• Stakeholder satisfaction and reliability of operational support.
• Graduation