Infrastructure Solutions Architect

Context

Supporting over 40k end-users across 38 countries, our European IT Infrastructure team is critical in our business’ success; we’re a strategic engine of innovation, enabling smarter ways of working, seamless brand integrations, and the adoption of tomorrow'stechnologies today.

We’ve got an opening for a Solutions Architect in our European IT Infrastructure team, based inourtechnology hub in Madrid – could it be you? Read on for more details.

The role

You’ll help design and implement solutions for our end-users across Europe, based on our business’ needs.

In addition, you’ll orchestrate the designing, creation and building of employee-centric innovations, adopted by the wider team for enhanced Employee Success.

You will

• Work closely with both local, zone and Global teams on the rollouts and activation of new solutions and tools across Europe, whilst following company standards; enhancing and contributing to new solutions as applicable. In particular, you will:
• Act as a point of contact for our Business Platforms, providing advice and guidance on both existing and new solutions, translating these needs for our technical teams to implement
• Designing & Developing Enterprise-grade SaaS-type solutions based on common technologies from providers such as Microsoft, Google and Amazon
• Design and build new service lines for our business platform.
• Have strong, transversal technical abilities - with several years in hands-on technical infrastructure type roles
• Be the primary technical bridge between our Business Platforms and Technical Teams, transforming innovation demand into governed, production-ready agile solutions (examples; Low-Code / No-Code and Infrastructure as Code)
• Be responsible for planning and delivery of these solutions
• Responsible for the onboarding of the RUN support teams as/when required
• Coordinate technical domains (both internal and external) to ensure the smooth progress of the subjects.
• Work closely with our Program Leads, ensuring new needs are met, anticipated and coordinated across the Zone.
• Lead priorities based on our roadmaps, and explore new solutions based on business demands.
• Design and deliver solutions, leveraging automations and AI for custom-built applications that enhance business processes, accelerate technology adoption, and unlock new ways of working.

Desired Technical Skills / Experience

3+ years of hands-on experience in designing and delivering solutions on Microsoft Azure, including cloud-native architectures, integration services, and automated infrastructure pipelines (IaC)

ITIL v3/v4 Certified

Proven tenure in a range of infrastructure roles, with 3+ experience in Retail, Industrial Operations (warehouses/factories) and traditional Corporate office-type locations

Understanding of enterprise-grade networking concepts & fundamentals (previous certification would be desirable), including SDWAN, wireless and Cisco/Meraki technologies

Strong understanding of Low-Code/No-Code solutions such as the Microsoft Power Platform ecosystem (Power Apps, Power Automate…), GitHub Copilot, and AI-assisted development practices, combined with a solid grasp of enterprise integration patterns, API management, and DevOps principles within large-scale IT environments

Familiarity with Workflows including SharePoint

Practical experience using ServiceNow as an ITSM platform, and authoring Confluence sites

Soft skills

Accustomed to working in agile teams, you are a curious type of person, proactive, constantly monitoring, passionate and you know the main challenges of the customers' functional businesses

Excellent level of English in writing and speaking, daily communication and presentations with our international colleagues and customers (French-language would be a bonus too!)

Ability to multi-task across simultaneous projects, requests and deadlines, processing and communicating information quickly to appropriate parties

Strong troubleshooting capabilities

Managing cross-functional and multi-country programs in a rich and complex technical ecosystem

Ability to think quickly and drive decision-making

Ability to discuss and understand technical concepts at a deep level of understanding

Excellent interpersonal skills, you are a natural relationship builder