[UAE] Digital Graduate Trainee - January 2027

DIGITAL CONSUMER ENGAGEMENT GRADUATE PROGRAM

A Graduate Program at L’Oréal Middle East will allow you to gain strong professional experience, learn, and connect with the best in the industry! Join our Digital Consumer Engagement team for a 9–12-month assignment and help shape exceptional consumer experiences across our digital platforms.

ROLE DESCRIPTION

• You will play an integral role in managing consumer engagement across social media and customer care channels, while supporting the implementation and optimization of L’Oréal’s digital tools and technologies.
• Support customer care operations by monitoring consumer queries, ensuring timely responses, and maintaining high response rates across channels.
• Coordinate with external agencies to ensure efficient community management, content moderation, and consumer engagement across social media platforms.
• Contribute to the rollout and transformation of customer care processes through Salesforce across brands and direct-to-consumer platforms.
• Support monthly reporting and performance tracking, including customer care and digital tool reports.
• Manage and support the implementation of L’Oréal’s digital tools, such as Sprinklr, SAP, DOMO, and Salesforce, in collaboration with brands and agency partners.
• Explore social commerce opportunities to turn consumer engagement into sales through initiatives such as live streaming and shoppable content.
• Collaborate with internal teams and external stakeholders to optimize digital processes and enhance the overall consumer experience.

JOB REQUIREMENTS

• Up to 2 years of experience in digital marketing, digital consumer engagement, or a related field.
• Fluent in written and spoken English and Arabic.
• Comfortable working with digital platforms, CRM systems, social media analytics, and web analytics tools.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Solid analytical skills and attention to detail.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams and external agencies.
• Proactive, entrepreneurial, and results-oriented, with a genuine interest in digital trends, technology, and innovation.

PROGRAM REQUIREMENTS & DETAILS

You must be in your final year of university or a fresh graduate (less than 2 years since graduation).

Ready to start your L’Oréal adventure? Let us know more about you by applying now to this offer!