Billing Specialist

Location: PH PSG, HQ

The Billing Specialistis responsible forthe end-to-end preparation, validation, and distribution of invoices, as well as supporting collections and reconciliation activities for clientaccounts. This role ensures billing accuracy,timelyinvoicing, and strong financial control while partnering closely with Client Management, Finance, and other internal stakeholders.

The position plays a key role inmaintainingrevenue integrity, improving billing efficiency, and supporting a smooth billing-to-collection cycle in a fast-paced shared services environment.

Keyresponsibilities include, but are not limited to

• Billing and Invoicing
• Own the preparation, validation, and issuance of client invoicesin accordance withinternal controls and client-specific billing agreements
• Ensure all invoices areaccurate, complete, and distributed within agreed timelines
• Maintain consistency in billing processes and resolve invoice-related issues with internal teams and clients
• Accounts Receivable and Collections
• Support accounts receivable activities including payment tracking, aging review, and collections follow-ups
• Conducttimelyfollow-ups on outstanding balances and coordinate dispute resolution when needed
• Escalate overdue accounts and high-risk receivablesin accordance withdefined processes
• Reconciliation and Financial Reporting
• Perform billing and account reconciliations to ensure accuracy between billing systems, financial records, and client data
• Generate andmaintainfinancial and reconciliation reports for internal review and audits
• Investigate and resolve discrepancies in billing and payment records
• Data Management and Reporting
• Analyze billing and financial data using Excel toidentifytrends, errors, and opportunities for process improvement
• Maintain, enhance, and standardize billing templates and reporting tools to improve efficiency and accuracy
• Ensure accuracy and integrity of billing and reporting data across systems

Cross-Functional Collaboration

• Work closely with Client Management, Project Managers, Finance, and other stakeholders to resolve billing and AR-related issues
• Support internal and external audits by providing required billing documentation and reports
• Communicate billing and collections updates clearly to stakeholders and clients

Process Improvement

• Document billing and AR processes and ensure alignment with operational standards
• Identifyprocess gaps and recommend improvements to enhance accuracy, efficiency, and scalability
• Support implementation of standardized billing practices across teams

Requirements

• Bachelor’s degree in Accounting, Business, Finance, or a related field; or equivalent experience with a minimum of 5 years in billing or invoicing roles
• Strong experience in billing, accounts receivable, and reconciliation, preferably within ashared servicesor BPO environment
• Hands-on experience with QuickBooks or similar accounting systems
• Advanced Excel skills (reporting, reconciliation, data validation, and template management)
• Strong analytical and problem-solving skills; able to manage multiple deadlines
• Excellent communication skills in English for collaboration with global stakeholders
• Amenable to night shift work

Nice-to-have

• CPA certification
• Experience with Microsoft Dynamics 365 (D365) or similar ERP systems
• Experience in collections within a shared services or global finance environment
• What Do You Think?
• Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?