Field Technician

About the Opportunity A well-established technology integration company is seeking an experienced Field Service Technician to support clients across a local service area. The organization specializes in the design, installation, and support of custom audio-visual and integrated technology solutions across corporate, education, government, and institutional environments. This is a client-facing, field-based role ideal for someone who enjoys problem-solving, working independently, and delivering exceptional technical service.

Position Overview The Field Service Technician is responsible for providing on-site service, preventive maintenance, troubleshooting, and repair of integrated audio-visual systems. This individual will travel to customer locations within driving distance (mileage reimbursed) and serve as a trusted technical resource for clients. There is a shared on-call rotation; however, after-hours calls are rare. Key Responsibilities Perform on-site service calls and preventative maintenance at customer locations Troubleshoot and repair complex audio, video, and control systems Diagnose and replace components including projection systems (LCD/DLP/CRT), switchers, and control interfaces Install, modify, and test integrated AV systems Support system commissioning and provide installation assistance as needed Provide technical phone support to clients and internal teams Coordinate product returns and exchanges Complete service documentation including work orders, reports, and expense tracking Maintain strong customer relationships and represent the company professionally in the field Assist in promoting service capabilities within the assigned territory What we're looking for Hands-on experience troubleshooting and servicing audio-visual systems Experience working with integrated AV, control systems, and video/audio distribution Strong diagnostic and problem-solving skills Comfortable working independently at client sites Valid driver’s license and reliable personal vehicle (mileage reimbursed) Strong communication and customer service skills