Retail Technology Quality Analyst

Location: Hybrid in Lawrence, MA (Tuesday-Thursday onsite, Monday & Friday remote)

Job Type: 1-year contract (possibility of extension, however, this is not guaranteed)

Company: The name of our partner organization will be disclosed during the interview process. This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies.

Disclaimer: We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).

Our company partner is looking for a Retail Technology Quality Analyst who understands how retail systems support real business operations and is excited to bring that knowledge into the world of AI-driven software testing. In this role, you’ll be primarily responsible for testing POS systems, including Aptos Store 6 and newer point-of-sale platforms, with business-journey testing that may also involve connected retail applications such as Aptos WebIM, Sales Audit, Merchandising, and Retail Analytics.

This testing is less about checking individual screens and more about proving that critical store selling, payment, returns, inventory, reconciliation, and operational handoffs work correctly across the broader retail technology ecosystem.

If you’re energized by retail operations, business-process testing, emerging technology, and AI, and want to help shape the future of retail systems, this is your opportunity.

Key Responsibilities

Serve as a primary tester for POS systems, including Aptos Store 6 and newer point-of-sale platforms, validating store selling, payment, returns, exchange, discount, tax, receipt, and end-of-day workflows.

Execute business-journey testing that may span connected systems such as Aptos WebIM, Sales Audit, Merchandising, Retail Analytics, and payment platforms, while keeping POS quality as the primary day-to-day responsibility.

Test retail operations workflows such as sales transactions, returns, exchanges, tender types, promotions, loyalty interactions, tax behavior, receipts, inventory updates, and downstream impacts across store, ERP, finance, fulfillment, and reporting processes.

Collaborate with Quality Engineers, Product Owners, business stakeholders, and vendor partners to execute process-based testing that spans store operations, ERP, inventory, finance, fulfillment, and reporting platforms.

Use AI tools to accelerate test design, exploratory testing, defect analysis, documentation, and test reporting.

Learn and apply modern test automation tools and scripting languages to support test execution and reporting.

Configure and troubleshoot retail hardware setups including POS terminals, scanners, printers, mobile devices, and payment systems.

Participate in agile ceremonies and contribute to quality discussions within a Scaled Agile Framework (SAFe) environment.

Act as a retail subject matter expert, bringing frontline and back-office retail operations insights into the testing process to ensure software meets the needs of store associates, retail operations teams, inventory and fulfillment teams, finance and reconciliation teams, and customers.

Qualifications

• 3+ years of experience working in a retail store environment, preferably in a role involving technology, operations, or omni-channel workflows.
• Familiarity with retail back-office processes such as inventory management, WebIM workflows, receiving, transfers, fulfillment, reconciliation, merchandising updates, reporting, or exception handling.
• Ability to think like an end user, identify edge cases, document defects clearly, and communicate risk to technical and non-technical partners.
• Technically curious and comfortable working with retail hardware, mobile devices, and connected peripherals.
• Basic scripting experience (e.g., PowerShell, Python, or shell scripting); VBScript experience is a plus.
• Passion for AI and emerging retail technologies, with a desire to learn and apply AI tools to testing and quality assurance.
• Strong communication and collaboration skills, especially when working with cross-functional teams.
• Experience using or testing POS, retail store operations, payment, inventory management, or ERP-connected systems is highly desirable; direct Aptos Store 6 or Aptos WebIM experience is a plus.
• (Bonus) Exposure to robotic arm testing or automation hardware used in retail or logistics environments.
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