Vendor Management Associate

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 17 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion. The Role As a Partner Operations Associate , you will play a key role in supporting and improving the performance of our partner facilities across regions.

Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network. Key Responsibilities include, but are not limited to: Oversee daily operations to ensure consistent, high-quality output from partner facilities. Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.

Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations. Monitor KPIs and partner performance, ensuring operational targets are consistently met. Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks. Resolve partner issues and manage escalations efficiently to avoid service disruptions.

Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes. Identify training needs for new and existing partners and ensure performance standards are maintained. Contribute to cross-functional initiatives, process improvements, and sourcing strategies. Skills & Requirements Strong communication and relationship management skills. Good analytical ability; able to interpret data and present clear insights.

Highly organised, proactive, and detail-oriented. Ability to multitask and stay focused in a fast-paced environment. Strong sense of ownership, accountability, and adaptability. Preferred Experience: Familiarity with CRMs, BI tools, or Google Data Studio. Exposure to international operations or B2B commercial processes. 2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.

Work Schedule and Patterns 9-hour shift (8 working hours + 1-hour break). 5 days a week (2 rotational week-offs based on rota). Shifts are anchored to UK time. Office-based role. Why Join Us? Be part of a fast-growing global company with opportunities to learn and grow. Work in a collaborative environment where your ideas are heard and valued. Gain exposure to international markets and complex customer operations. Competitive salary package + shift allowance.

Comprehensive health insurance coverage.