Senior Service Specialist

Location: Hyderabad Knowledge Park Tower 2

End Date

Friday 30 October 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Role Title: Senior Service Specialist

Location: Hyderabad

Role Type: Hybrid

The Trade Finance Lab plays a critical role in delivering compliant, resilient, and scalable Trade Finance capabilities that enable customers to access working capital on time and support business growth across the Group.

We are looking for a Technical Application Support Specialist with strong Trade Finance product knowledge, hands‑on technical capability, and experience integrating vendor platforms to support solution delivery, modernization, and production rollouts.

The Technical Application Production Support Specialist is responsible for ensuring the stability, availability, and performance of business-critical applications in the production environment. The role involves monitoring applications, troubleshooting incidents, performing root cause analysis, coordinating with development and infrastructure teams, and driving continuous service improvements to minimize downtime and enhance user experience.

This role sits within cross‑disciplinary feature teams, working closely with product owners, engineers, architects, vendors, and business stakeholders to ensure Trade Finance solutions are configured, customised, integrated, and successfully deployed into production.

Key Responsibilities

• Provide Level 2/Level 3 application production support for critical business applications.
• Monitor production systems, applications, interfaces, and batch processes to ensure optimal performance.
• Investigate and resolve production incidents, service requests, and problem tickets within agreed SLAs.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurring issues.
• Coordinate with development, infrastructure, database, and business teams during incident resolution.
• Execute application deployments, releases, and configuration changes following change management procedures.
• Support application maintenance activities, including patches, upgrades, and performance tuning.
• Analyze system logs, application errors, and database issues to identify and resolve defects.
• Develop and maintain support documentation, runbooks, knowledge articles, and operational procedures.
• Participate in on-call support and major incident management activities.
• Ensure compliance with security, audit, and regulatory requirements.
• Identify opportunities for process automation and operational efficiency improvements.