Location: Hyderabad Knowledge Park Tower 2
End Date
Sunday 29 November 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key supporting role in making sense of this insight and factoring it into prioritisation approaches and design choices.
The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for supporting the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Role responsibilities
Understand
- Understands end to end journey with support
- Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
- Works with supervision and lead on Customer Journey and process maps (e.g Visio)
Optimise
- Continually evaluates the effectiveness of parts of the journey from a customer and business perspective
- Often displays a continuous improvement mindset to their journey
Orchestration
- Coordinate cross functional alignment on journeys
- Understand cross-functional context and build alignment as needed
CJM with experience working on implementation of Temenos talking to various stakeholder defining client journeys and requirements
Job description provided by Lloyds Technology Centre.
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