UX/Service Designer

Location: Hyderabad Knowledge Park Tower 2

End Date

Saturday 05 December 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Injects empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. Develops deep empathy for people, understanding their needs, aspirations and challenges . Shares knowledge & improve design methods as an active member of the Design community

Mobile UX Designer (Grade E)

GMBH

• Experience Required: 8 to 12 years.
• Mode of work- Hybrid
• Location-Hyderabad

Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you’ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognised.

Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group’s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact.

Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success.

Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects.

Future skill building opportunities – Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications.

What you’ll do

• Own the end-to-end UX design for native mobile customer journeys, turning agreed product scope and customer needs into clear, accessible and implementation-ready experiences.
• Define complete journeys from entry point to final outcome, covering the main flow, alternative paths, failure scenarios, security touchpoints, communications, exit states and recovery behaviour.
• Create low-fidelity wireframes to validate journey structure, flow, content hierarchy and business process before progressing to detailed visual design.
• Produce high-fidelity mobile designs and clickable prototypes in Figma, specifying components, typography, spacing, colour, platform patterns, final copy and expected interaction behaviour.
• Define the application information architecture and navigation model, including primary and secondary navigation, screen hierarchy, contextual navigation, back-button behaviour, notification entry points and logged-out versus authenticated states.
• Work closely with GmbH Product, the LTC Product Owner, Architecture, Engineering and QA during story refinement to resolve journey, design, feasibility and implementation questions before development starts.
• Specify identity and authentication experiences including registration, first login, credential creation, MFA, biometric enablement and login, device registration, lost or replacement devices, recovery, session expiry and step-up authentication.
• Design for German localisation and future internationalisation, considering string expansion, dates, decimals, currency, names, addresses, regulatory content, legal notices, dynamic font scaling and layout behaviour.
• Embed accessibility requirements into design specifications, including semantic hierarchy, screen-reader labels, focus order, touch targets, contrast, text resizing, error identification, input assistance, timeout handling and motion considerations.
• Define all relevant screen states, including loading, empty, success, partial success, validation, business and technical errors, timeout, lost connectivity, maintenance, expired authentication and unavailable backend services.
• Provide clear design handover material for engineering refinement and implementation, including behaviour notes, component usage, content, accessibility and acceptance expectations.
• Carry out design QA during development, comparing implemented journeys with approved designs and working with Engineering and QA to resolve experience gaps before release.

What you’ll need

• Professional experience designing native mobile applications across Android and iOS, with a portfolio demonstrating complex end-to-end customer journeys rather than isolated screens.
• Strong proficiency in Figma, including wireframes, high-fidelity design, interactive prototypes, component libraries, variants and developer-ready design specifications.
• Practical knowledge of mobile interaction patterns, information architecture, navigation, responsive behaviour and platform conventions for Android and iOS.
• Experience translating product scope, customer needs, business rules and regulatory constraints into clear journey flows and detailed interaction specifications.
• Ability to define happy paths, alternative paths, errors, loading, empty, offline and recovery states so Engineering does not need to resolve design gaps during implementation.
• Strong understanding of inclusive design and mobile accessibility, with the ability to specify behaviour that Engineering can implement and QA can verify.
• Experience designing authentication and security-sensitive journeys such as MFA, biometrics, device registration, reauthentication, session expiry and account recovery.
• Experience designing for localisation and internationalisation, particularly layouts and content that must support German text, local formats and future languages or markets.
• Ability to collaborate effectively with Product, Product Owners, Architecture, Engineering and QA, and to participate actively in backlog refinement and delivery discussions.
• Clear written and verbal communication, with the ability to explain design decisions, document expected behaviour and manage feedback from multiple stakeholders.
• Design handover packs and design-QA findings aligned to engineering delivery waves.

Nice to have skills

• Experience designing digital banking, payments, account servicing, secure messaging or other regulated financial-services journeys.
• Knowledge of service design methods and current-to-target journey assessment.
• Experience working with mobile design systems and selecting or extending reusable components with Engineering.
• Understanding of API and data constraints and how backend availability affects customer journeys, screen states and recovery behaviour.
• Experience supporting agile delivery through Jira stories, refinement sessions, acceptance criteria and sprint-based design sequencing.
• Working knowledge of usability testing, customer research and evidence-led design iteration.
• Familiarity with Android and iOS accessibility capabilities and platform-specific interaction guidance.

Don’t worry if you don’t tick all these boxes; we’re open minded and keen to invest in enthusiastic and positive people!

About working for Lloyds Technology Centre

Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.

Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.

This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose.

*Lloyds Technology Centre does not offer financial services in India.