Business Process Analyst

Location: Vancouver, BC

The Business Process Specialist plays an important role in supporting the systems and processes that keep our construction operations running efficiently. Working alongside project teams and internal business partners, this position helps ensure our construction technology and financial systems are working effectively, while identifying opportunities to improve how information flows across the business. From resolving system issues and supporting project financial processes to developing resources and helping employees get the most out of their tools, this role brings together technology, operations, and people.

If you enjoy solving problems, improving processes, and helping teams work smarter, come join our True Blue team today!

Essential Responsibilities

• Provides day-to-day support to construction teams on business systems and applications, helping resolve issues and ensuring employees can complete their work effectively.
• Monitors system activity and financial data transfers between platforms, investigating errors and working with internal technical teams to resolve issues and maintain accurate information.
• Works with operational teams and internal business partners to improve how construction systems communicate and support project administration and financial processes.
• Oversees the administration and configuration of the PMIS, including user access, permissions, company profiles, project templates, and system fields.
• Supports the rollout and ongoing use of construction technology by developing learning resources, and helping employees navigate system functionality.
• Creates and maintains practical documentation, including system guides, process instructions, and training materials to promote consistency across project teams.
• Identifies opportunities to streamline existing processes, improve system functionality, and enhance the overall user experience.