E-Commerce Sr. Manager, Mexico

Location: Office, Mexico, D.F., Mexico

Essential Duties and Responsibilities

• Own the Mexico e-commerce strategy and annual operating plan across Levi.com, marketplaces and relevant digital partnerships.
• Be accountable for net sales, demand, gross profit, gross margin, EBIT, operating expenses, forecast accuracy and return on investment.
• Build forecasts, scenarios and business cases, identifying business risks, opportunities and corrective actions against forecast and prior year.
• Lead the digital commercial calendar, including product launches, key events, promotions, markdowns and channel-specific growth initiatives.
• Partner with Merchandising, Planning and Finance on assortment, pricing, demand, replenishment, stock allocation, availability, aging and inventory productivity.
• Lead digital merchandising, product discovery, onsite search, recommendations, content quality and conversion optimization across the full customer funnel.
• Define and boost the marketplace portfolio and operating model, including commercial terms, assortment, pricing, media, fulfillment, service levels and profitability.
• Lead the e-commerce agenda for omnichannel capabilities, including Click & Collect, returns in store, ship from store, endless aisle and unified inventory.
• Own the business roadmap and prioritization for e-commerce platforms, order management, CRM, loyalty, payments, analytics, integrations and automation.
• Partner with IT to define requirements, manage testing and deployment, mitigate risk and ensure adoption of new capabilities with limited customer impact.
• Oversee order management, fulfillment, last mile, customer service, returns, cancellations and service-level performance.
• Ensure reliable financial, transactional, funnel, consumer and operational data, with shared KPI definitions and clear governance.
• Lead and develop the Mexico e-commerce team and create clear accountability across internal partners, agencies and vendors.

Other Duties and Responsibilities

• Partner with Marketing to align paid media, search, social, affiliates and CRM activity with revenue, profitability and customer goals.
• Set performance objectives for traffic quality, conversion rate, customer acquisition cost, return on ad spend and incremental business impact.
• Lead local adoption of CRM and loyalty capabilities, including segmentation, lifecycle journeys, personalization, retention and customer lifetime value measurement.
• Drive payment acceptance, fraud and chargeback optimization with Finance, IT and payment partners.
• Ensure accurate product information, pricing, promotions, imagery, tracking and quality assurance before deployment.
• Lead experimentation and continuous improvement across product discovery, product detail, cart, checkout, mobile and post-purchase journeys.
• Evaluate new marketplaces, social commerce opportunities, AI and emerging digital tools through disciplined business cases, pilots and measurable success criteria.
• Own budgets, scopes of work, service levels and performance reviews for agencies, platforms and full-commerce partners.
• Lead contract renewals and vendor negotiations with a focus on cost efficiency, operational independence, accountability and scalability.
• Establish weekly, monthly and quarterly operating rhythms with clear actions, decisions, owners, risks and due dates.
• Ensure compliance with Finance, Legal, Procurement, Security and Data Privacy requirements.
• Communicate business performance, risks, decisions and investment needs through concise, data-driven executive storytelling.
• Work independently to develop practical solutions in a fast-moving, complex and highly cross-functional environment.
• Maintain a positive attitude and make a valuable contribution toward LS&Co. culture of originality, empathy, integrity and courage.
• Perform other duties or special projects as assigned.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.