Client Onboarding Associate

Location: Melbourne

LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.

With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.

In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.

Who we are

At LGT Wealth Management, we strive to help our clients unlock the true value of their wealth. Our mission is to deliver the best private wealth advice to high net worth and ultra-high net worth families, family offices, and purpose-driven organisations, with a focus on long term results that span generations.

LGT Wealth Management in Australia is the product of two powerful legacies - our local heritage as Crestone and the global strength of the LGT Group. We are both big enough to leverage global expertise, stability, and extensive resources, yet small enough to cultivate deep, trusted relationships.

As part of the LGT Group - one of the world’s leading international private banking and asset management groups - we combine global scale with a deeply personal approach. Our heritage, backed by the Princely Family of Liechtenstein, reflects a commitment to long-term relationships and wealth management across generations. In Australia, we bring this legacy to life through a client-first philosophy and market-leading expertise.

Our ambition is to lead the Australian private wealth market. No matter your role, your drive, talent, ideas, and vision allow us to support people in achieving financial success.

The Client Onboarding Associate, Advisory supports the successful onboarding of new clients and accounts, coordinating documentation, information gathering and onboarding activities to deliver an efficient and compliant onboarding experience.

The role prepares, coordinates and validates onboarding documentation, supports the execution of Know Your Client (KYC) requirements and works closely with Advisers, Associates, Operations and Financial Crime teams to ensure high-quality submissions and strong compliance outcomes.

As part of the Front Office first line of defence, the Client Onboarding Associate provides specialist onboarding support and guidance, helping ensure regulatory requirements are met and a seamless client experience is delivered from the outset of the client relationship.

This role reports to the Team Leader, Client Onboarding.

Your responsibilities

Client Onboarding and Documentation

Prepare digital and physical client onboarding documentation in accordance with account structures, entity types and regulatory requirements. This includes supporting the practical application of KYC and AML/CTF requirements, including customer identification, beneficial ownership, Source of Wealth and Source of Funds obligations, in line with internal policies and procedures.

Identify upfront documentation and information requirements to support efficient account opening.

Review and validate returned onboarding documentation for completeness and accuracy prior to submission to Operations.

Coordinate the resolution of documentation issues and information gaps throughout the onboarding process.

Monitor onboarding progress and proactively follow up outstanding requirements with relevant stakeholders.

Support the delivery of first-time-right onboarding outcomes through effective coordination and quality control.

Front Office KYC and Compliance Support (First Line of Defence)

Support Advisers and Associates in the structured collection and recording of Know Your Client (KYC) information.

Assist in obtaining and reviewing Source of Wealth (SoW) and Source of Funds (SoF) information and supporting documentation in line with risk-based requirements.

Support the identification and documentation of ownership and control structures to ensure beneficial owners are correctly identified.

Assist in identifying potential links to higher-risk jurisdictions, industries or activities and escalate matters in accordance with established procedures.

Review FATCA and CRS documentation for completeness and consistency, particularly for complex client structures, escalating issues where appropriate.

Contribute to maintaining high-quality onboarding submissions that meet regulatory and internal policy requirements.

Apply a risk-based understanding of AML/CTF and KYC requirements when reviewing onboarding information, including identifying documentation gaps, inconsistencies or potential red flags for escalation.

Stakeholder Support and Continuous Improvement

Provide onboarding guidance and support to Advisers and Associates throughout the client onboarding process.

Work collaboratively with Financial Crime, Operations and other stakeholders to resolve onboarding and compliance-related matters.

Support the ongoing uplift of front office onboarding capability through coaching, knowledge sharing and process support.

Identify and implement opportunities to improve onboarding processes, documentation quality and operational efficiency.

Leverage technology, automation and AI-enabled tools to streamline onboarding activities, enhance data quality, reduce manual effort and improve the client and employee experience.

Maintain strong knowledge of onboarding requirements, regulatory obligations, emerging technologies and internal policies and procedures.

Your impact and contribution

Success in this role contributes to

• Improved quality, accuracy and completeness of client onboarding submissions, supporting first-time-right outcomes.
• Stronger compliance and risk management outcomes through effective execution of KYC, SoW and SoF requirements and reinforcement of the Front Office first line of defence.
• Faster and more efficient account opening processes through proactive coordination, issue resolution and continuous process improvement.
• Increased operational efficiency through the identification and adoption of technology, automation and AI-enabled solutions to streamline onboarding activities.
• A consistent, scalable and client-focused onboarding experience across the Advisory business, with reduced rework, operational delays and escalation volumes.
• Enhanced onboarding capability and expertise within the Front Office through specialist support, guidance and knowledge sharing

Your skills, experience and qualification

• Experience in client services, operations or similar roles within a professional environment.
• Understanding of client onboarding and service delivery processes.
• Strong attention to detail with the ability to review and validate information accurately.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to build effective stakeholder relationships.
• Experience or strong working knowledge of KYC, AML/CTF and client due diligence requirements within a financial services or wealth management environment.
• Practical exposure to customer identification, beneficial ownership, complex client structures, Source of Wealth and Source of Funds requirements is highly regarded.
• Relevant tertiary qualification in Business, Commerce or a related field (preferred)

Your role competencies

• Understanding of client onboarding and operational processes in a professional environment.
• Awareness of risk and compliance considerations, with the ability to identify issues and escalate appropriately.
• Practical understanding of risk-based onboarding, KYC quality standards and the Front Office’s role as the first line of defence in managing financial crime risk.
• Ability to interpret information accurately, identify inconsistencies and ensure completeness.
• Strong stakeholder engagement skills with the ability to work effectively across teams.
• Strong planning and organisational capability to manage competing priorities and meet deadlines in a fast-paced environment.
• Continuous improvement mindset, including ability to use digital tools and AI-enabled solutions to improve efficiency, accuracy and ways of working.

Your development

LGT Wealth Management is committed to the ongoing development of their employees along with ensuring all accreditations are kept up to date. Your development will be managed and tailored to your role and future career path.

LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.

LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.