Responsibilities
- Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned.
Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
Our Offer
Extensive benefits with employer paid premiums starting day 1
$5,000 annual License Bonus*
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3,000 annual allowance for continuing education
International training & development work opportunities for select roles*
Top of the line equipment
And much more!
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2Acheson, AB
Canada (CA)
Contact
Sophia Jager
Job description provided by Liebherr.
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