ChurnZero & CX Operations Administrator

An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.

This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.

Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion

Build and maintain scalable workflows within ChurnZero that support Customer Experience functions

Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks

Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows

Provide regular project updates and communicate progress, risks, and questions to stakeholders

Help identify opportunities to improve processes, automation, and operational efficiency across CX

Support other short-term CX Operations and ChurnZero initiatives as needed

1+ year of hands-on ChurnZero administration experience

Prior experience working in a Customer Experience / Customer Success Operations function

Demonstrated ability to independently execute projects with minimal oversight

Experience building workflows, playbooks, automations, or processes within ChurnZero

Strong understanding of Customer Success processes and operational best practices

Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions

Strong organizational skills and attention to detail

Comfortable working in a short-term, project-focused environment

Remote Opportunity