IT Specialist

We are seeking a dynamic, highly engaged, and experienced IT Specialist! This versatile role will have you reporting directly to our IT Infrastructure & Security Manager. The IT Specialist is responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects to ensure the smooth operation of the organization's technology infrastructure. This individual will work closely with the IT team and end-users to troubleshoot and resolve IT-related issues, while continuously monitoring and improving the overall technology environment.

Duties and Responsibilities: Install, configure, and maintain hardware and software systems, including workstations, servers, printers, and network equipment Troubleshoot and resolve IT-related issues, providing timely and effective support to end-users Assist with the planning and execution of IT projects, such as system upgrades, migrations, and new technology implementations Monitor system performance and security, implementing proactive measures to prevent potential issues Maintain accurate inventory records for hardware and software assets, ensuring proper asset management and licensing compliance Create and update system documentation, including user guides, technical specifications, and support procedures Provide training and guidance to end-users on the proper use of technology and best practices for maintaining system security and performance Required Qualifications: Associate's degree or higher in Information Technology, Computer Science, or a related field 3+ years of experience in a technical support or IT specialist role Strong knowledge of hardware, software, and networking technologies Familiarity with various operating systems, such as Windows, macOS, and Linux Experience with troubleshooting tools and techniques, as well as remote support capabilities Excellent problem-solving and critical thinking skills Strong interpersonal and communication skills, with the ability to effectively interact with end-users and team members