Lovisa is looking for an eCommerce Specialist, who is passionate about creating seamless digital experiences, managing daily website/app operations and using data to drive online commercial results. Key Responsibilities: · Responsible for daily management of website & app in line with eCommerce strategy to drive trade. · Own the end-to-end management of website & app operations – including content, merchandising, search, promotions and product collections to enhance user engagement and optimize conversion. · Proactively identify opportunities to enhance website experience and performance. · Responsible for monitoring website friction points, conversion rates and customer behaviour. · Report on sales trends, customer funnels, search and merchandising initiatives on daily/weekly/monthly/yearly basis. · Keep finger on the pulse with competitor activity and market best-practices. · Collaborate with cross-functional teams including creative, IT, planning and customer service to deliver ecommerce objectives. · Ensure website content, product information, promotions and campaigns are executed accurately. · Provide guidance and support to eCommerce Coordinator.
About You: - 3-5 years’ experience in eCommerce or similar - Exposure to global or international teams/markets is highly desirable - Strong knowledge of commercial trading, ecommerce merchandising and conversion rate optimization - Confident managing a large volume of skus - High attention to detail whilst in fast-paced environment - Comfortable working autonomously and taking initiative - Experience with Shopify, GA4, merchandising platforms and product information management tools.
Job description provided by Lovisa.
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