Assistant Marketing Manager, Customer Marketing

Location: Mooresville, NC (SSC) 1999

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Assistant Manager of Customer Marketing will work with Customer Marketing leadership to assist in conceiving omni-channel customer engagement and retention strategies for the DIY and Pro customer segments (and respective subsegments) by leveraging customer insights, understanding the competitive landscape, and working within with cross-functional teams.

The position will report to the Manager or Sr Manager of Customer Marketing and will serve as a subject matter expert of an assigned customer segment. The Assistant Marketing Manager will have to know how to best represent the work of the team with key stakeholders, as well as lead execution of the calendar within small agile customer segment focused marketing pods.

Demonstrated experience working in agile teams across Marketing, Data Analytics, and Omnichannel Customer Journeys is a plus.

What You Will Do

Partner with Customer Marketing Managers to execute campaigns within cross-functional continuous marketing POD focused on Do-It-Yourself (DIY) or Pro customers. Should also be able to function independently in this capacity

Partner with the Customer Marketing Manager in analyzing/interpreting data to draw clear, actionable conclusions and tactical plans for the assigned customer segment to drive incremental sales and margin using omni-channel journeys

Work with and support the Customer Marketing Manager to refine segment strategy and plan that will drive higher engagement – leading the development of briefs and serving as the assistant integrator across marketing and broader organization

Work closely with partnership functions through the POD and/or Brand Marketing relationships to connect with DACI, IT, Finance, Supply Chain, Store Ops, Merchandising and Pro Services to identify critical service areas across the omni-channel journey that may have unmet needs and require solutions to create a true end-to-end customer journey

Support Customer Marketing Manager with measuring KPIs, identifying trends and continuous improvement opportunities to better drive our initiatives

Apply understanding of modern marketing solutions (e.g., data-enabled personalization) and channels during campaign planning

Comfortable operating in constant, rapid test & learn environment and driving organizational change through action

Be the customer champion and effectively communicate customer segment strategy outside of own functional area to gain alignment

Strong understanding of and relationships with Business, including ability to communicate Pod perspectives, needs, goals, etc.

Establishes strong working relationships with cross-functional peers

Minimum Qualifications

• Bachelor’s degree Marketing, Digital, E-Commerce etc. or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Data-driven marketing experience
• 1 Year Strong business acumen and experience running a P&L and/or working alongside P&L owners
• 1 Year Experience writing strategic briefs and working cross-functionally and leading customer marketing or integrated teams
• 1 Year Leadership experience, preferably in Agile cross-functional teams

Preferred Skills/Education

1 Year Experience leading customer marketing at a retailer