Supply Chain Fulfillment Manager

Location: Mooresville, NC (SSC) 1999

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Supply Chain Fulfillment Manager leads a team responsible for optimizing product flow across omni-channel fulfillment networks. This role drives operational performance through data-driven decision-making, process improvement, and cross-functional collaboration. The manager develops and executes fulfillment strategies that enhance service performance, reduce costs, and improve efficiency while ensuring alignment with enterprise goals and customer expectations. Acting as both a strategic leader and operational expert, this position plays a critical role in advancing supply chain agility and service reliability.

What You Will Do

• Lead the design, implementation, and optimization of fulfillment processes, tools, and workflows to improve service performance and cost efficiency.
• Manage, coach, and develop a high-performing team of analysts and consultants to deliver business results and support professional growth.
• Partner with Distribution, Transportation, Merchandising, Technology, and Store Operations to align fulfillment initiatives with business priorities.
• Analyze operational data and performance metrics to identify improvement opportunities, measure ROI, and support strategic decisions.
• Oversee fulfillment KPIs to proactively identify risks, trends, and improvement areas across channels and regions.
• Communicate operational updates, business insights, and recommendations to senior leadership and key stakeholders.
• Support vendor selection and management activities to enhance fulfillment capabilities and scalability.
• Champion technology adoption, automation, and process simplification to improve associate productivity and customer experience.
• Engage with field and distribution teams to ensure consistent execution, operational alignment, and issue resolution.

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of progressive experience in supply chain, fulfillment, logistics, or operations management
• 5-7 years demonstrated ability to manage cross-functional projects from design through implementation with clear timelines and measurable outcomes.
• 5-7 years strong proficiency in data analysis, performance reporting, and use of analytics tools (e.g., Excel, Power BI, Tableau).
• 3-5 years of experience leading teams or managing direct reports with demonstrated ability to coach and develop talent.
• 3-5 years proven success driving process improvement, lean/six sigma, or continuous improvement initiatives within a fulfillment or operations environment.
• 3-5 years experience collaborating with Distribution, Transportation, Technology, and Store Operations teams to deliver integrated supply chain solutions.
• 1-2 years knowledge of fulfillment or logistics systems and technologies, such as WMS, TMS, OMS, or other order management tools.
• Strong communication and presentation skills with the ability to influence stakeholders across multiple levels.
• Proven ability to interpret operational data, identify trends, and translate insights into actionable business strategies.

Preferred Skills/Education

• Experience in the retail or home improvement industry.
• Familiarity with service provider management or field-based fulfillment operations.
• Certification or training in Lean, Six Sigma, or Project Management (PMP).
• Experience with automation, warehouse technologies, or fulfillment system integration.