Associate Content Analyst

Location: IND-BLR-Divyasree Technopolis

This role is for Associate Content Analyst to join the BLRC team and support the day-to-day management of Real-Time Reference Data. The role is suitable for an individual with a foundational understanding of financial markets, particularly Fixed Income and Foreign Exchange, who is keen to develop deeper product and operational knowledge.

The successful candidate will work closely with experienced analysts, Team Leads, and cross-functional teams to maintain high standards of data quality, respond to business and client requirements, and support continuous improvement initiatives.

The individual should be a quick learner, detail-oriented, customer-focused, and comfortable working in a fast-paced operational environment.

Key Responsibilities

• Support the day-to-day business operations associated with Real-Time Reference Data.
• Monitor assigned data, processes, queues, and service requests to ensure timely and accurate completion.
• Maintain high standards of productivity, accuracy, timeliness, and data quality in accordance with agreed team and business targets.
• Investigate routine data queries and customer issues and work towards resolution using available procedures, documentation, and internal systems.
• Escalate complex or unresolved issues to senior analysts or the Team Lead with appropriate analysis and supporting information.
• Communicate and coordinate with relevant internal teams, stakeholders, CRM teams, and other departments to support timely resolution of data-related queries.
• Develop a good understanding of client queries and recurring data issues and assist the team in identifying trends and possible areas for improvement.
• Support root cause analysis of recurring incidents, service requests, or data-quality issues under the guidance of senior team members.
• Assist in reviewing existing processes, procedures, and methods of working and contribute suggestions for simplification, standardisation, and continuous improvement.
• Create, maintain, and update process documentation, operating procedures, trackers, and supporting materials as required.
• Assist with preparing operational reports, statistics, management information, and presentations highlighting performance, trends, issues, and areas requiring attention.
• Participate in process assessments, quality reviews, and other business improvement initiatives assigned by the Team Lead.
• Build knowledge of Fixed Income and Foreign Exchange markets, reference data concepts, instruments, and relevant workflows.
• Work collaboratively with team members and demonstrate willingness to support wider team priorities when required.
• Take ownership of assigned activities and follow through to completion within agreed timelines.
• Remain flexible and adapt to changing business priorities, workloads, and operational requirements.
• Essential Skills and Knowledge
• Basic to good understanding of Fixed Income markets and an interest in developing deeper financial-market knowledge.
• Exposure to or understanding of Foreign Exchange markets would be beneficial.
• Good working knowledge of Microsoft Office applications, particularly: Microsoft ExcelPowerPointOutlookWord
• Good analytical and problem-solving ability.
• Strong attention to detail and willingness to investigate issues thoroughly.
• Good written and verbal communication skills.
• Ability to work effectively within a team and collaborate with different stakeholders.
• Ability to manage multiple assigned activities and deliver within agreed deadlines.
• Positive attitude, willingness to learn, and a strong sense of accountability.
• Customer-focused mindset with an understanding of the importance of timely and accurate issue resolution.
• Ability to adapt to changing processes, priorities, and business requirements.
• Willingness to work in a shift-based environment, including night shifts, depending on business requirements.

Desirable Skills

• Exposure to Power BI, Power Automate, Power Apps, or similar automation/reporting tools.
• Basic knowledge of data analysis and reporting.
• Understanding of reference data, financial instruments, or market-data operations.
• Experience working with operational queues, service requests, incidents, or customer queries.
• Interest in process improvement and automation.

Behavioural Expectations

The ideal candidate should demonstrate

• Learning agility – able to understand new products, processes, and systems quickly.
• Teamwork – willing to collaborate and support colleagues to achieve common business objectives.
• Ownership – takes responsibility for assigned tasks and follows them through to completion.
• Customer focus – understands the impact of data quality and timely resolution on the customer experience.
• Attention to detail – consistently checks work and maintains accuracy.
• Problem-solving mindset – willing to investigate issues and seek appropriate solutions rather than simply escalating them.
• Adaptability – remains effective when priorities, volumes, or requirements change.
• Continuous improvement mindset – identifies opportunities to improve processes, reduce recurring queries, and enhance data quality.

Career Stage

Associate

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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