Director, Operational Excellence

Location: IND-Bangalore-TowerE,RMZ Infin

Overview of the Role

• A partner of the Senior Leadership Team for a specific organization function focussed to support them to deliver the Operational Excellence change and transformation program
• The role will evaluate processes across the entire enterprise: leading in the prioritisation, sequencing and subsequent delivery of recommendations to drive the operational excellence agenda.
• Seeks to improve customer experience, realise process efficiencies, reduce costs and identify opportunities for automation and digitisation dependent on the business’ strategy.
• Leading the team of Operational Excellence Managers and Process Engineers to implement the program
• Will operate in a complex matrix environment across the business as change initiatives are identified and delivered.
• They will design and create a Six Sigma MI Dashboard with relevant KPIs that will be used to monitor continuous improvement initiatives and monitor areas of concern.
• They will manage, deliver and scale an Operational Excellence capability focusing on building competence in Six Sigma, Agile and Lean methodologies that can be applied to optimisation and transformation projects.

Responsibilities

Transformation

• Operate as a change agent by identifying, communicating and delivering on key transformation initiatives.
• Acts as a partner with senior leadership aiming to develop operational excellence, process capability, continuous improvement and customer satisfaction.
• Drives the development of key performance indictors and monitors operational progress.

Operational Excellence Capability Development

• Support the development of LSEG executives, managers and employees as they seek to manage processes, data, and products.
• Teach, train, coach, and mentor employees who will drive transformation / optimisation projects.
• Certify employees who demonstrate required skills and competencies to earn Lean Six Sigma Green Belt, Black Belt, and Master Black Belt qualifications.
• Instruct and oversee teams who will apply Design For Six Sigma principles and methods to creating new processes and building new products and service offerings.

Requirements & Qualifications

• Minimum of 10 years of experience in executive leadership roles responsible for operations and transformation within financial services sector.
• Master Black Belt certification in Six Sigma.
• Held financial accountability for projects.
• Change agent with the ability to influence and drive change in a regulated environment.
• Results driven, achieved through collaboration, teamwork and developing partnerships across multiple business units and lines.
• Forward thinker with experience in automation, technology and the knowledge of operational excellence to drive these initiatives.
• Strong analytical skills with a quantitative background.
• Customer centric in delivering value.
• Able to educate senior levels of the organisation.

Career Stage

Director

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Additional Locations: PHL-Taguig City-CitiPlaza