Manager, Investigations & Intelligence (Global Fulfillment)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

core responsibilities

Within Global Fulfillment Asset Protection & Safety, Investigations & Intelligence, the Manager, Internal Investigations leads the day-to-day execution of workplace investigations across assigned distribution centres. This role oversees investigators, provides guidance on complex and sensitive cases, ensures consistent investigative practices, and partners with People & Culture, Operations, Legal, and AP&S leadership to mitigate risk and support a safe, respectful, and secure workplace. Through effective case management, coaching, trend analysis, and stakeholder partnership, this role strengthens investigative capability and supports the protection of people, assets, and operations.

•Lead, coach, and develop a team of Internal Investigators, providing guidance, feedback, and support on investigative practices, documentation standards, and case management.

•Oversee the intake, prioritization, assignment, and resolution of workplace investigations involving theft, misconduct, policy violations, harassment, workplace violence, safety incidents, fraud, and other security-related matters.

•Act as an escalation point for complex, high-risk, sensitive, or cross-functional investigations requiring advanced investigative oversight and stakeholder management.

•Ensure investigations are conducted objectively, professionally, consistently, and in accordance with company policies, legal requirements, and procedural standards.

•Review investigative findings, reports, evidence, and documentation to ensure quality, accuracy, completeness, and defensibility.

•Partner with People & Culture, Operations, Legal, Safety, and AP&S leaders to support appropriate investigation outcomes and risk mitigation strategies.

•Identify investigation trends, recurring risks, and root causes, providing recommendations to improve controls, reduce loss, strengthen workplace safety, and minimize misconduct.

•Support emergency response, critical incidents, workplace violence concerns, and significant employee relations matters as required.

•Maintain oversight of case metrics, workload distribution, investigation timelines, and reporting to ensure service levels and operational expectations are met.

•Drive continuous improvement of investigative processes, tools, training, and team capabilities to strengthen investigative effectiveness across the network.

•Support investigator training and development, including interviewing techniques, evidence handling, documentation standards, and legal compliance requirements.

•Foster productive relationships with law enforcement and external partners when required to support investigations and incident response activities.

•5-8+ years of experience in Asset Protection, investigations, workplace investigations, law enforcement, employee relations investigations, corporate security, or related fields.

•Experience leading, coaching, or developing investigators, analysts, Asset Protection professionals, or similar teams.

•Demonstrated experience managing complex workplace investigations involving theft, misconduct, harassment, fraud, safety incidents, and policy violations.

•Advanced interviewing and investigative skills, including witness, subject, and complainant interviews.

•Strong analytical and critical thinking skills with the ability to assess evidence, identify trends, and determine root causes.

•Excellent written communication skills, with experience reviewing and approving investigative reports and case documentation.

•Strong stakeholder management skills with experience partnering across Operations, People & Culture, Legal, Safety, and leadership teams.

•Demonstrated ability to maintain confidentiality and exercise sound judgment in highly sensitive situations.

•Strong conflict resolution, de-escalation, and crisis management capabilities.

•Experience utilizing case management systems, reporting tools, and investigative technologies.

•Wicklander-Zulawski (WZ), CFI, LPC, CPP, or similar investigative certification is considered an asset.

•Experience in retail, distribution, logistics, fulfillment, or multi-site operational environments preferred.

must haves

•Acknowledge the presence of choice in every moment and take personal responsibility for your life.

•Possess an entrepreneurial spirit and continuously innovate to achieve great results.

•Communicate with honesty and kindness and create the space for others to do the same.

•Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

•Foster connection by putting people first and building trusting relationships.

•Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in the United States is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $112,000 - $147,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

•Extended health and dental benefits, and mental health plans

•Paid time off

•Savings and retirement plan matching

•Generous employee discount

•Fitness & yoga classes

•Parenthood top-up

•Extensive catalog of development course offerings

•People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as in-person under our SSC Workplace Policy:

•In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

#LI-Onsite #LI-CH1