Info System Support Specialist II

Location: Augusta, Maine

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Office of Information Technology

Opening Date: October 16, 2026

Closing Date: October 30, 2026

Grade: 23 / Professional/Technical

Job Class Code: 0928

Salary: $59,225.92- $83,098.08*/Annually (*Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus)

Position Number: 004250193

Position Type: Full-Time

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. You will have an exciting opportunity to work with a team of motivated IT professionals within MaineIT Client Technologies.

This position plays a key role in software licensing management, procurement coordination, software maintenance, and lifecycle oversight for the State of Maine. The ideal candidate will have strong technical, organizational, analytical, and customer service skills, along with experience managing software licensing, coordinating purchases and renewals, interpreting software agreements, and supporting application deployments.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

Practice Customer-focus, ensuring that our customers are heard and their needs are met.

Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

DESCRIPTION

This position is responsible for serving as the Primary Licensing Software Team Lead, coordinating software licensing activities from initial requests through purchasing, renewals, and ongoing maintenance. Responsibilities include tracking licensing requirements and renewal deadlines, coordinating with agency partners, procurement personnel, vendors, and technical teams, reviewing software agreements, and ensuring purchases and renewals are for approved software and completed accurately and in a timely manner.

The position maintains licensing records, monitors software maintenance agreements and lifecycles, manages vendor portal information, and helps ensure compliance with State of Maine procurement requirements, master agreements, terms and conditions, and End User License Agreements (EULAs). Additional responsibilities include creating, updating, troubleshooting, testing, and managing software deployments through Microsoft Intune to ensure software is properly deployed, maintained, and supported.

Work is performed under limited supervision and requires strong communication, problem-solving, organizational, and teamwork skills. The ideal candidate will be detail-oriented, demonstrate accountability, and be able to balance technical responsibilities with licensing, procurement, and administrative requirements. Knowledge of State of Maine systems, procurement rules, and software management practices is preferred.

RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING

Coordinating software licensing activities, including requests, purchases, renewals, maintenance agreements, and ongoing licensing requirements.

Serving as the Primary Licensing Software Team Lead and central coordination point for software licensing activities.

Reviewing and understanding software master agreements, terms and conditions, and End User License Agreements (EULAs).

Tracking software maintenance agreements, licensing requirements, renewal dates, support agreements, and software lifecycles.

Ensuring software purchases and renewals are for approved software and are processed accurately and in a timely manner.

Applying State of Maine procurement rules and best practices to software purchasing and renewal activities.

Coordinating with agency partners, procurement personnel, vendors, and technical teams to resolve licensing questions and purchasing issues.

Managing software vendor portals, including license assignments, subscription details, downloads, renewals, and account information, as applicable.

Maintaining accurate software licensing, purchasing, renewal, maintenance, and inventory records.

Creating, updating, testing, troubleshooting, and managing software deployments through Microsoft Intune.

Troubleshooting, installing, testing, and supporting software applications to meet agency and end-user needs.

Identifying opportunities to improve software licensing, procurement, deployment, and lifecycle management processes.

The successful candidate must be able to work independently while coordinating with multiple teams and stakeholders. Attention to detail, sound judgment, accountability, and the ability to manage competing priorities are critical to ensuring software remains properly licensed, available, supported, and compliant with applicable requirements.

TYPICAL DUTIES INCLUDE

• Serves as the Primary Licensing Software Team Lead, coordinating software licensing activities from initial requests through purchasing, renewals, maintenance, and ongoing lifecycle management.
• Coordinates software licensing requests with agency partners, procurement personnel, vendors, and technical teams to ensure requirements are understood and addressed.
• Tracks software licensing requirements, subscription periods, maintenance agreements, expiration dates, and renewal deadlines to support continuity of service and prevent avoidable disruptions.
• Reviews software requests and verifies that purchases and renewals are for approved software and follow applicable State of Maine procurement requirements.
• Reviews and interprets software master agreements, terms and conditions, EULAs, and other software agreements to identify licensing obligations, restrictions, renewal requirements, and compliance considerations.
• Coordinates software purchases and renewals to ensure requests are accurate, properly documented, approved, and completed within required timeframes.
• Applies State of Maine procurement rules and best practices when coordinating software acquisitions, renewals, and related purchasing activities.
• Manages software vendor portals to obtain licensing information, manage subscriptions, access software and documentation, and complete applicable administrative tasks.
• Maintains accurate records and documentation related to software inventory, licensing, purchase history, renewal schedules, maintenance agreements, and deployment status.
• Uses SQL to query, review, validate, and analyze software licensing, inventory, purchasing, and related data to support reporting and decision-making.
• Develops and maintains documentation, procedures, tracking

MINIMUM QUALIFICATIONS

A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

APPLICATION INSTRUCTIONS

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact [email protected]

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.