Product Implementation Specialist

Who we are

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide.

ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program.

Scope and Purpose

We are seeking a Product Implementation Specialist to work in our busy and growing operations. As our new Product Implementation Specialist, you will be responsible for performing a variety of tasks that will directly impact the implementation of new insurance products within ManhattanLife operations. You will become a resource for product related questions including and not limited to the following: interpreting policy provisions, managing plan code and policy form set-up, creating and revising premium and benefit factor tables, as well as basic querying of our insurance database.

Duties and Responsibilities

• Maintain knowledge of the life cycle of an insurance application to ensure any related business processes run smoothly.
• Learn the different components of our administration system, that relate to product implementation.
• Establish and maintain quality standards when making product and/or system changes.
• Identify operational requirements for a product and develop processes and procedures to streamline departmental procedures.
• Partner with other team members to review and test different programs and applications to ensure all contractual, regulatory, and procedural requirements are met.

Minimum Qualifications

In lieu of prior insurance experience, a bachelor's degree in Business, Management, Finance or similar will be considered.

Knowledge, Skills and Abilities

• At least two years of prior professional experience working with New Business, Policyholder Services, and/or Claims preferred.
• Strong organizational skills with a high attention to detail.
• High proficiency with using Microsoft Excel.
• Excellent interpersonal and communication (both written and verbal) skills.
• Ability to follow instructions, take initiative on tasks that are assigned to you while also collaborating with other team members, work within tight deadlines, and follow priorities as set by the department manager.
• Ability to work in an open office environment and work with business leaders from various departments.

Travel Requirements

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.