Software Application Helpdesk Support Engineer

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Software Application Helpdesk Support Engineer to join our team in Chantilly, VA.

The Software Application Helpdesk Support Engineer will leverage their strong technical background and knowledge to support the Sponsor's custom software applications, to include assisting enterprise clients with complex software configurations, application errors, data inquiries, and integration workflows.

Responsibilities include but are not limited to

Diagnosing, isolating, and resolving complex application errors, workflow interruptions, and software anomalies reported by users.

Writing basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.

Reviewing and analyzing API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.

Owning technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.

Replicating and documenting verified software defects with clear technical evidence for escalation to Product and QA engineering teams.

Creating and maintaining user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.

The projected compensation range for this position is $91,600.00-$153,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.

In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.