Director, AI Business Consulting

Location: Tokyo

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Director, AI Business Consulting with the resources to solve critical problems for the future of our business, which is why we need you.

Role Summary

The AI Business Consulting (ABC) team's mission is to ensure that the AI & Data organization delivers not only AI products, but tangible and measurable business value. ABC sits at the intersection of AI & Data and the business, connecting AI capabilities with business needs and outcomes.

Our activities have two main dimensions. First, we work alongside business stakeholders and Data Scientists throughout AI projects, defining relevant KPIs, translating business requirements, and driving adoption and change management to maximize value after deployment. Second, we lead company-wide transformation initiatives to democratize AI, empowering business units to leverage AI and deliver business value more independently.

As a Director in the ABC team, your role will have two primary mandates:

1-Maximize business value from AI initiatives by connecting business problems, AI solutions, adoption and measurable outcomes.

2-Accelerate AI delivery and scale ABC's impact by designing and implementing improved operating models for how the business and AI organization identify, prioritize and execute AI opportunities.

Your key responsibilities will be to

• Shape and prioritize the AI portfolio to ensure resources and investment are directed toward the highest-value opportunities.
• Translate business needs into clear requirements for AI engineering teams.
• Analyze adoption, usage and business-impact data and identify opportunities to increase value realization.
• Partner with business owners to drive adoption and embed AI solutions into business processes.
• Accelerate AI project delivery and scale ABC team impact by establishing improved operating models, governance and ways of working.

Skills & Experience (Must Have)

• Strong business consulting / product / transformation experience
• Experience translating complex business problems into requirements for technical teams
• Experience driving digital product adoption and business change
• Strong analytical capability, including KPI definition and data-driven decision making
• Track record of designing and implementing new operating models or ways of working at department/company scale
• Strong structured problem-solving and stakeholder-management skills
• Strong practical understanding of Generative AI and its business applications
• Business proficiency in Japanese and English

Skills & Experience (Nice to Have)

Experience in AI / digital transformation

• AI product management or product-owner experience
• Technical understanding of GenAI, ML, APIs, data and AI architecture
• Experience with Microsoft Copilot, Copilot Studio or enterprise AI agents
• Power BI / SQL / advanced analytics experience
• Management consulting background
• Financial services / insurance experience

Internal Guidelines about Work from Home

Hybrid Model, following Manulife’s Working Better guidelines.

Over time

0-40 hours/month.

Salary

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.

Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours

Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flex-time system available)

Benefits

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Holidays/Vacations

Saturdays and Sundays

National Holidays

Year-end and new year holidays (December 30, December 31, January 2 and January 3)

Annual Paid Holiday

For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Location

Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.
• Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid