Junior Global Process Lead (f/m/x)

Location: GSW-Mars Global Services

in Mars Global Service

MyP&O Department

Location: Warsaw / Hyderabad / Queretaro

Hybrid working

In this role, you'll help shape and improve business processes across the organization, driving efficiency, automation, and better ways of working. You'll partner with stakeholders to ensure processes support business goals while continuously identifying opportunities for improvement and simplification.

What will be your key responsibilities?

Leadership

• Act as a trusted advisor, providing input on how the end-to-end design of our core services delivers an exceptional Associate and manager experience, strategic outcomes, and business value.
• Be a visible operational face of Core HCM and P&O Operations processes in partnership with the GCL/GXO and the global operations teams.
• Develop strong relationships with key stakeholders to help influence and drive acceptance of process changes.
• Demonstrate storytelling acumen, sharing success stories and learning within MGS.

End-to-End Process Vision

• Contribute to an effective technology landscape that enables a great experience and empowers service delivery by providing input into technology decisions in partnership with the Operations, DT, and Experience teams.
• Support the definition and improvement of the end-to-end global Core HCM processes using design thinking, benchmarks, and performance insights.
• Use global process and experience maps to identify gaps, recommend minor improvements, and support documentation updates in alignment with accountable owners.
• Partner with regional stakeholders to translate program and experience priorities into consistent, day-to-day processes.
• Ensure process designs are consistent with existing policies and global experience requirements, working alongside compliance and policy experts.
• Support the GCL/GXO in governing differences between global process standards and regional/business segment requirements to drive standardization.

Roadmap Planning & Execution

• Support the development and maintenance of the process improvement roadmap with key stakeholders, aligned with the priorities established by the GCL/GXO.
• Partner with operational teams to evaluate improvement opportunities, help determine priorities, and assist in coordinating roadmap delivery.
• Support the maintenance of a prioritized pipeline of continuous improvement initiatives, considering compliance, operational sustainability, and experience.
• Help assess operational issues to determine if they require BAU resolution, continuous improvement, or broader escalation.
• Support root-cause analysis and continuous improvement activities, engaging stakeholders to help develop and deliver agreed actions.
• Help track plans, milestones, dependencies, and risks across improvement initiatives.
• Leverage opportunities to support standardization, automation, and self-service; contribute to after-action reviews.
• Provide process requirements and functional guidance to operational and technical teams responsible for platform configurations, testing, and implementation (WD/SNOW).
• Help define consistent global KPIs and track process adherence, user feedback, and value delivered.
• Coordinate updates to how-to guides (articles) and support communications, change, and capability-building activities.
• What are we looking for?
• 2-3 years of experience in HR, People & Organization (P&O) technology, or a related field, either within Mars or externally
• Proven track record of managing projects, driving change, and delivering results efficiently
• Ability to identify, design, and implement business process improvements
• Experience working collaboratively with multicultural and geographically dispersed teams in an international environment
• Strong problem-solving skills, with a focus on simplification and continuous improvement
• Working knowledge of Core HR (HCM) processes, systems, and data
• Project Management, Service Management, and/or Process Management training or certification would be an advantage
• Experience with Power BI is a plus

Fluent English

• What can you expect from Mars?
• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.
• Apply now and upload you profile in English.
• Additional Locations: HCC - Hyderabad Capability Center, MEX-Queretaro-Queretaro