Client Executive

Location: Shrewsbury - Observer

Company

Marsh Commercial

Description

The Client Executive is responsible for managing and growing a portfolio of client relationships within Marsh UK Risk, with experience within the transportation and logistics industry being advantageous. The role focuses on delivering exceptional client service, developing tailored risk and insurance solutions, and driving profitable growth through retention, cross-sell, and new business development. The Client Executive acts as a trusted advisor, understanding each client’s risk profile and helping them navigate an increasingly complex risk landscape.

Key Responsibilities

Client Management

• Build and maintain strong, trusted relationships with clients, acting as the primary day-to-day contact for assigned accounts.
• Develop a deep understanding of client businesses, risk exposures, strategic priorities, and insurance requirements.
• Lead client engagement activity, including service planning, renewal discussions, stewardship meetings, and ongoing relationship development.
• Ensure consistent, high-quality service delivery in partnership with broking, placement, claims, and advisory teams.
• Growth and Business Development
• Identify opportunities to grow revenue within existing accounts through cross-sell and upsell of Marsh solutions.
• Support the pursuit of new business opportunities, with the support of wider Marsh propositions and resoruce.
• Contribute to client and prospect strategy, including market insights, proposal support, and presentation delivery.
• Maintain a strong pipeline of opportunities and support delivery against revenue and retention targets.
• Risk Advisory and Solution Development
• Work collaboratively with specialist teams to develop client-centric risk financing and insurance solutions.
• Provide insight into market conditions, insurer appetite, and emerging risks relevant to UK Risk clients, especially transportation-related exposures.
• Help clients evaluate and prioritize risk management strategies that align with their operational and commercial objectives.
• Support the design and execution of placement and renewal strategies.
• Transportation Sector Focus (preferred however not essential)
• Build knowledge of transportation industry risks, including motor fleet, logistics, supply chain disruption, liability, cargo, property, cyber, and regulatory exposures.
• Develop sector insight across transportation subsegments such as haulage, passenger transport, logistics operators, and related infrastructure businesses.
• Use sector knowledge to tailor client discussions, solutions, and business development efforts.
• Collaborate with transportation practice leaders and specialists to strengthen Marsh’s market presence in this sector.
• Operational and Compliance Responsibilities
• Maintain accurate client records, pipeline activity, and servicing documentation in internal systems.
• Ensure all activity is carried out in line with Marsh compliance, regulatory, and governance requirements.
• Support effective renewal planning and timely delivery of client commitments.
• Work collaboratively across internal teams to ensure operational excellence and a positive client experience.

Key Skills and Experience

• Experience in insurance, risk advisory, account management, client management, or business development within commercial lines.
• Strong relationship management and stakeholder engagement skills.
• Ability to understand client needs and translate them into effective risk and insurance solutions.
• Commercially minded, with experience contributing to retention and revenue growth.
• Knowledge of UK insurance markets and client servicing models.
• Strong communication, presentation skills and priority management.
• Ability to work effectively across multiple stakeholders and teams.
• Highly organised, with strong attention to detail and the ability to manage competing priorities.

Preferred Qualifications

Relevant insurance qualifications (for example, CII or progress toward CII) preferred.

Experience working with mid-market or large commercial clients in the UK.

Personal Attributes

• Client-focused and relationship-driven with the ability to build strong rapport.
• Commercially aware and growth-oriented.
• Collaborative and team-focused.
• Proactive and solutions-oriented.
• Credible, professional, and resilient.
• Adaptable, with an interest in sector specialisation and market developments.

Success Measures

Client retention and satisfaction.

Revenue growth across assigned portfolio.

Cross-sell and new business contribution.

Quality and consistency of client service delivery.

KPI performance tracking.

Marsh offer a minimum 3 day hybrid in the office however given the nature of this role, time will be spent between office based and visitis for client relationships including exisiting and prospectus clients.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.