Systems Administrator II

Location: Nantucket-MA

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing, maintaining, and supporting multiple systems and applications across Nantucket Cottage Hospital to ensure reliable, efficient, and secure operations. This role takes a proactive, hands-on approach to system support through regular rounding and check-ins with departments, monitoring system alarms, and identifying and addressing temperature, control, or other operational issues.

Provides triage and break-fix support for emergent issues, helping assess problems, prioritize needs, coordinate appropriate resources, and restore normal operations as quickly as possible. The position also partners closely with departmental leaders and operational teams to identify system needs, improve workflows, and provide ongoing technical support.

In addition to day-to-day system operations, the role supports broader Mass General Brigham initiatives and projects related to quality, patient experience, system integration, and organizational goals. The individual works collaboratively across teams to ensure technology and systems effectively support departmental and enterprise priorities.

Essential Functions

• Conduct regular rounding and check-ins with departments to proactively identify system concerns, operational needs, and opportunities for improvement.
• Monitor system performance, alarms, temperature and control conditions, and other operational indicators to identify and address potential issues.
• Triage and provide break-fix support for emergent system issues, prioritizing needs and coordinating resolution to minimize disruption to operations.
• Manage, maintain, and troubleshoot systems, applications, computer equipment, and associated peripheral devices.
• Maintain system efficiency and stability while supporting the security and integrity of systems and data.
• Respond to system outages, service interruptions, and other technical or operational issues and provide escalation support when appropriate.
• Support and mentor systems administrators and other team members within the department or functional area.
• Perform application administration activities, including creating, modifying, and removing user access and supporting secure access to applications, databases, messaging systems, and other technology.
• Partner with department leadership to plan, coordinate, and schedule software, hardware, system, and operating system updates.
• Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.
• Prioritize and respond to service requests, providing timely communication and follow-up to departments and stakeholders.
• Participate in Mass General Brigham projects and initiatives supporting quality, patient experience, integration goals, operational improvements, and other organizational priorities.
• Collaborate with departmental, technical, and operational teams to identify system needs, troubleshoot issues, and support effective workflows.

Identify opportunities to improve system reliability, efficiency, and the overall end-user experience.

Education