Senior Community Engagement Liaison

The Senior Community Liaison will initiate and coordinate the development of coordinated outreach programs to internal and external stakeholders to work collaboratively to meet the strategic goals and objectives of the MBTA. The Senior Community Liaison will be responsible for managing and monitoring all outreach and communications with stakeholders for the entire Public Engagement Team. This position works closely with System-Wide Accessibility, Capital Programs, Customer Experience and Customer Technology.

Examples of Duties Spearhead the financial planning and operational oversight for language access within the community engagement team and other MBTA departments, encompassing budget management, logistics coordination, vendor relationship management, and establishing a comprehensive language service management and procurement system alongside Deputy Director of Community Engagement and our Executive Office Administrator.

Effectively coordinate and support the logistical aspects of public meetings and events, working closely with the Deputy Director of Community Engagement and various MBTA departments. Streamline event processes and ensure seamless sharing of pertinent event information. Take a pivotal role in co-leading bi-weekly external engagement meetings alongside the Deputy Director of Community Engagement. Foster strong collaboration and engagement with external stakeholders to enhance community relations and achieve organizational objectives.

Oversee the External Affairs monthly newsletter Assist the Deputy Director of Community Engagement with data collection and reporting. Collaborate closely with Deputy Director of Community Engagement better understand the various MBTA departments and the intersecting initiatives which impact the public, including partnering with Service planning, Capital Programs, Policy, System-Wide Accessibility, and the General Manager’s office Ensure our community engagement strategies meet or exceed our Title VI policies; collaborate with partners in MassDOT and at the Federal Transit Administration on any matters relevant to Title VI Collaborate with other members of the Community Engagement Team and various MBTA departments to share project or policy information to better ensure continuity for external communications.

Draft community content and public facing documents and occasionally present MBTA objectives and projects to internal and external stakeholders Manage Public Engagement Mailbox and MBTA Event Page Respond to customer, stakeholder, vendor, and coworker inquiries in a courteous and professional manner Adhere to the rules, and regulations, and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.

Perform all other duties and projects that may be assigned. Supervision Supervised public engagement team summer interns and community liaison. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Qualifications Bachelor's degree from an accredited institution in political science, urbanstudies, public policy, sociology, social work, criminal justice, public health, or related field Two (2) years of relevant work experience collaborating to understand intersecting policy initiatives, including partnering with relevant stakeholders in complex organizations.

Ability to work evenings and weekends, as needed Demonstrated experience presenting on public and/or social policy in government settings. Experience working with community-based organizations. Experience facilitating meetings with diverse audiences. Experience presenting complex information in public settings. Demonstrated strong organizational skills. Strong time management skills, ability to multi-task, learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.

Intermediate experience with MS Word and PowerPoint Substitutions A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement. An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement. A Master’s degree in a related subject substitute for two (2) years of general experience.

A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Supplemental Information Bilingual ability strongly preferred. One (1) year of experience in communication or community engagement specifically in government contexts Has a valid driver's license