Content Strategy Analyst II

Location: Pune, India

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Summary

• Content Strategy and Development (CS&D) provides the technical and
• operational information that customers and stakeholders need to do
• business with Mastercard. CS&D is committed to driving the business goals
• of Mastercard by maximizing the impact of content. We foster solutions to
• provide the right content, to the right stakeholders, in the right format, at the
• right time. We accomplish this goal by collaborating with business partners to
• understand customer needs and deliver timely, high-quality information in a
• wide range of media and languages.

Overview

• This position involves creating and delivering technical content and
• publications about Mastercard products and services for our customers.
• The position involves performing all stages of the processes to publish
• technical content in online, mobile, and printed formats. It also includes
• researching, evaluating, selecting, and implementing new enterprise-wide
• processes and technologies.

• Are you passionate about technology and finding new ways of doing

things that challenge the status quo?

• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interfaces with business partners

across the globe?

Job Posting Details

Role

• Work with cross functional Teams and multiple Business/Product Owners to

create and update technical content

• Accountable for the successful completion of high-quality projects within the

technical writing function

• Ensure updates are made to content in accordance to the CS&D writing

standards

• Manage day-to-day writing and publishing needs to deliver content online for

consumption through multiple channels including Web and mobile

• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and editing
• Publish technical content to multiple platforms and output types, such as

PDF, HTML, Wiki, and online help file generation

All About You

• Possesses strong organizational and time management skills
• Exhibit strong written and verbal communication skills
• Technologically savvy, spearheading innovation through ingenuity, creativity,

and thoughtful risks

• Adaptable to dynamic change and ambiguity thriving in a fast-paced

environment

• Ability to identify process improvement opportunities
• Team player, ability to interact and consult with various levels throughout the

organization to cultivate and expand partnerships

• Exhibit the highest degree of professionalism, accountability, and

empowerment to drive results

• Basic working understanding of content localization
• Ability to work independently including the ability to problem-solve and

troubleshoot

• Experience with Microsoft Office products
• Experience with or prepared to learn content management system (CMS) and

other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, Visual Studio

Code

• Basic understanding of DITA/XML, HTML, and PDF
• Familiarity with taxonomy and entitlements within HTML, Markdown, and XML
• Willingness to learn and expand knowledge of Information Architecture
• Willingness to mentor and train peers
• Experience with MSTP/Chicago/any other technical publication guidelines

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.