Junior Business Analyst/Product Owner

Location: London, England (Angel Lane)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Overview

The UK product analysis team is looking for a Junior Business Analyst/Product Owner to join the team, working on UK domestic payment clearing products (Bacs, Real Time, ICS) driving forward and managing enhancements to these products and developing/shaping the requirements for new additional products and services that will leverage the current platforms. The ideal candidate is passionate about working in complex change environment with well-established/mature products and services.

Role

• The Junior Business Analyst/Product Owner role partners across the organisation to understand business needs, products and processes.
• The role is responsible for eliciting requirements and developing analysis artefacts that enable the development of new products and services for our customers.
• The role incorporates both good business understanding and communication skills with the ability to understand and logically model how our business systems need to perform.
• As a Junior Business Analyst/Product Owner you will manage smaller project/initiatives/change requests and work with Senior Analysts on larger/more complex pieces of work.
• Essential responsibilities:-

• Perform the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, internal and external.
• Own and produce relevant analysis artefacts and documentation.
• Provide the evaluation of current products and services against proposed changes and product investments.
• Ownership of analysis tasks, timescales and approach, supporting the engineering and delivery teams.
• Able to use a variety of analysis techniques to model, refine and communicate requirements and the behaviour of business systems
• Familiarity with Atlassian toolset
• Workshop facilitation experience

Product Owner (PO) - key experiences

• Connecting with the Customer
• Be keenly aware of the needs of the people to whom the products are delivered.
• Understand and reflect the needs of non-customer stakeholders who rely on the cadence and quality of the team’s output.
• Identify problems that customers want to be solved through different thinking tools, then identify the ‘jobs to be done’ that are most worth pursuing.
• Contributing to the Vision and Roadmap
• Regularly engage with Product Management to analyse market research and understand the business drivers that trigger work requests.
• Ensure that the vision and roadmap contain real value by representing the end user, their needs and experience of using the products.
• Assist with ART backlog prioritization by collaborating with key roles and stakeholders to guide the sequencing of features over time.
• Assist with communicating the vision and roadmap during planning events to ensure teams are aligned.
• Managing and Prioritizing the Team Backlog
• Guide story creation by ensuring they are well-formed and aligned with product strategy.
• Clarify story details using product ownership tools and techniques such as user-story voice, INVEST, and BDD.
• Prioritize backlog items by regularly ordering backlog items according to their cost of delay, and communicate the sequence to the team
• Accept stories by validating that stories meet their Definition of Done to assure that quality is built in.
• Support the Team in Delivering Value
• Balance stakeholder perspectives by receiving feedback and insights, understanding the drivers and collaborating with stakeholders and teams to make implementation decisions that produce the most favourable outcomes.
• Elaborate stories before and during the iteration to help the team increase velocity and shorten learning cycles.
• Attend and actively participate in team and ART events.
• Getting and Applying Feedback
• Mitigate the risk of developing solutions with little value by collaborating with Product Management to define benefit hypotheses that drive implementation.
• Obtain feedback from customers and stakeholders that indicates how well the solutions meet their needs.
• Share feedback with Product Management and System Architects.

All About You

The essential knowledge, skills, and experience for this position

• Competent BA/PO with experience of working in financial services.
• Competent in producing business requirements specification documents.
• Very good analysis and problem solving skills
• Working knowledge/experience in Business Analysis within a complex change environment.
• Very good communication skills and able to communicate both written and verbally to internal stakeholders and external clients
• Be skilled performing the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, internal and external
• Working knowledge of software delivery lifecycle approach, agile/iterative development
• Competent in facilitating backlog refinement sessions.
• Proven track record producing high quality user stories and acceptance criteria.
• Be strong and confident in requirements elicitation and able to facilitate cross functional conversations and workshops.
• Able to use a variety of analysis techniques to model, refine and communicate requirements and the behaviour of business systems.
• Experience working in a software industry background.
• Familiarity with CASE tools and use of Visio / MS Office.

The desirable knowledge, skills, and experience for this position

• Understanding of the following UK clearing services, Bacs 3 day, Current Account Switching, Cash ISA, Real Time Payments and Cheque clearing.
• Understanding of UK domestic payment products , i.e. card transaction services, Link, gateway schemes and ATM managed services.
• Any experience in domestic clearing and settlement services.
• Experience with XML and/or SQL
• Experience and understanding across multiple technologies including web services, mainframe and database applications.
• Relevant degree or practical experience
• BCS Diploma in Business Analysis (desirable)

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.